DSHS DDA Developmental Disabilities Case/Resource Manager

State of Washington Dept. of Social and Health Services; Everett (WA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Developmental Disabilities Administration at the State of Washington Dept. of Social and Health Services in Everett, WA seeks an experienced Resource Case Manager.

The role focuses on specialized support for individuals with developmental disabilities and their families, emphasizing independence and quality of life. Hybrid work model with local office presence; travel within Washington state may be required.

Qualifications

• Bachelor's degree in social sciences or allied field with two years of social services experience in developmental disabilities.
• Six years of experience in providing social services to people with developmental disabilities.
• 12 months as a Case Resource Manager Trainee.
• Graduate training can substitute, year for year, for one year of experience.

Responsibilities

• Identify client support needs, plan services, and authorize payments for appropriate services.
• Schedule and conduct home visits with clients and families.
• Lead person-centered goal planning and update assessments/service plans.
• Complete and revise client assessments within timelines for caseloads.
• Identify crisis situations and refer as needed to authorities or community resources.
• Determine and evaluate client eligibility for requested programs.
• Review, monitor, and document client plans and progress.
• Obtain translation/interpretation services when needed.
• Collaborate with community partners and state agencies; represent DDA professionally.

Skills

Computer skills

RCWs/WACs knowledge

Confidentiality

Prioritization

Cultural sensitivity

Education

Bachelor's degree in social sciences or allied field

Job description

If you are devoted to serving those with intellectual and developmental disabilities, consider this exciting opportunity.

The Developmental Disabilities Administration is expanding the number of people we serve and is hiring an experienced Resource Case Manager to work in our office in Everett, WA. If you already have some social service experience, this is an incredible way to advance your career. In this role, you will provide specialized case management and resource assistance for people who have developmental disabilities and their families.

This position requires prior professional case management experience and is not suitable for entry-level applicants. The role focuses on providing specialized support to individuals with developmental disabilities and their families, emphasizing independence, informed choice, and quality of life. Key responsibilities include facilitation to complete service planning, crisis response, eligibility determination, and coordination with state agencies and community partners. You will use your expertise to help clients navigate available resources while ensuring all services reflect person-centered practices.

Where you will work

We support a hybrid work model. During your first few months, expect to be in your local office regularly for support, training, and connection with peers. You and your supervisor will determine an appropriate schedule, which may include hybrid work, modified schedules, duty-station work, or telework. You may be required to attend training outside your local office, and travel within Washington State will be necessary. This position also requires travel to meet business needs and is covered by a collective bargaining agreement.

Some of what you will do:

• Identify support needs of clients, plan, and authorize payment for appropriate services
• Schedule and conduct face‑to‑face home visits in client homes and living quarters with clients and families
• Facilitate person‑centered goal‑planning discussions with clients and family and updating assessments and service plans
• Complete and revise client assessments and person‑centered service plans within established timelines as required for caseload
• Identify clients or families in crisis and make referrals as needed to appropriate authorities, department/administration services, state plan services, or local community resources
• Determine and evaluate financial and functional eligibility for any requested and/or enrolled program
• Review and monitor client plans, reports, and client progress
• Obtain translation and interpretation services for clients and families when needed.
• Maintain and document complete and accurate case files, provider payment records, planned service written approvals/waivers
• Collaborate with community partners, state services, and authorities
• Represent DDA professionally and participate in community and agency meetings

We’re looking for a dedicated professional with a strong background in case management and a proven ability to deliver accurate, high‑quality work. Our ideal applicant excels at conducting comprehensive client assessments, identifying urgent needs, facilitating, and navigating community resources to connect individuals with the right support. They are confident working independently, performing home visits, collaborating with partner agencies, and maintaining thorough, timely documentation across all services.

They bring cultural awareness, adaptability, handle several competing priorities, people, tasks, and clear communication to person‑centered planning. They represent the agency with professionalism and confidence in community settings, always keeping client dignity and empowerment at the forefront.

We are looking for professionals who have:

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field and two years of experience providing social services to people with intellectual or developmental disabilities.

Or six years of experience in providing social services to people with intellectual or developmental disabilities.

Or Satisfactory completion of 12 months as a Case Resource Manager Trainee.

Or Equivalent experience/education

Graduate training in the areas listed above will substitute, year for year, for one year of the experience providing social services to people with developmental disabilities.

Preferred knowledge, skills, and abilities:

• Possess basic computer skills, including use of e‑mail, basic software, data entry, and internet access
• Working knowledge of the Developmental Disabilities Administration's residential and county service guidelines, RCWs, WACs, and policies/procedures
• Ability to safeguard sensitive and confidential information and documents, and maintain confidentiality regarding client information, yet identify issues of a serious and/or sensitive nature that need to be reported to the supervisor
• Able to prioritize and organize work in a fast‑paced work environment
• Demonstrate sensitivity to cultural diversity

Questions about this opportunity?

Please contact Grant Grady at [e-mail] and reference project number 07177.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Relationship and Reporting Structure ( Nepotism) Disclosure:

If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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