Drug Testing Technician (Milwaukee)

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their drug testing team in Milwaukee. This role involves overseeing urine specimen collections, ensuring adherence to strict protocols, and utilizing specialized software for reporting results. The ideal candidate will possess strong attention to detail, excellent communication skills, and a commitment to maintaining professional relationships. The position offers a supportive environment where you can make a meaningful impact while working closely with various stakeholders in the community. If you are passionate about contributing to public safety and have a knack for multitasking, this opportunity is perfect for you.

Qualifications

• Knowledge of urinalysis collection practices and procedures.
• Ability to effectively interpret drug testing results.

Responsibilities

• Assist in daily operations of drug testing services.
• Direct observation of urine specimen collection.

Skills

Urinalysis Collection Practices

Web-based Software Management

Customer Service Skills

Attention to Detail

Effective Communication

Education

High School Diploma

Experience in Drug Testing

Tools

ePretrial Software

Job description

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Wisconsin Community Servicesis an Equal Opportunity Employer (M/F/Disability/Vet).

Job Code: 2023-CSCA-003

Location: Milwaukee

Department: Drug Testing Lab

FT/PT Status: Full Time

Job Responsibilities:

Position Summary: This position is responsible for assisting in the daily operations of drug testing services in Milwaukee County. The primary duties will involve observed collections of urine specimens, assuring Milwaukee County Chain of Custody protocols are utilized within daily operations, utilization of ePretrial for the reporting of results, and assisting the Lead Drug Testing Technician with managing inventory of testing equipment.

Essential Functions:

• Direct observation of urine specimen collection from pretrial program participants for the purpose of drug testing at the Milwaukee County Safety Building.
• Ability to understand and strictly adhere to Milwaukee County Chain of Custody protocols.
• Utilize ePretrial, a Milwaukee County web-based software, to report accurate and time sensitive drug test results.
• Serve as a secondary source for the verification and interpretation of a positive result.
• Timely and accurate reporting of all drug testing results to pretrial services case managers with positive drug test results.
• Timely communication with pretrial services case managers with any concerns involving participants tested.
• Scan and save all documented positive drug test results to the secure WCS folder.
• Assist the Lead Drug Testing Technician in managing inventory and overall cleanliness of drug testing area/rooms.
• Receive confirmation requests from case managers and prepare appropriate Chain of Custody forms pending approval from supervisor.
• Receive cash payments for confirmation tests, and accompanied with request forms, provide to supervisor.
• Transport positive test samples to WCS administrative building for secure storage of up to 10 days.
• Responsible for same-day reporting of any notable issues during testing operations directly to Director via email or phone.
• Participate in required agency training, including, but not limited to, Trauma Informed Care, Motivational Interviewing, Ethics and Boundaries, and Cultural Reverence.
• Distribute and collect Civil Rights Compliance/Agency Demographic surveys.
• Provide coverage to cover office hours at primary site and other sites when requested, including weekend drug testing for Milwaukee County Drug Treatment Court.

Other Duties and Responsibilities:

Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Knowledge, Skills and Abilities: Knowledge of urinalysis collection practices and procedures. Experience with computer use and managing web-based software and data entry. Maintain professional and respectful relationships with staff and participants. Ability to communicate effectively with co-workers. Ability to multitask with attention to detail. Ability to strictly adhere to Milwaukee County Chain of Custody protocols. Training and daily implementation of Trauma Informed Care and Motivational Interviewing.

Minimal Qualifications:

• Ability to use a computer, and additionally have clerical and customer service skills. Ability to effectively interpret drug testing results.

Other Job Information (if applicable):

Work Relationship and Scope: Reports directly to the Lead Drug Testing Technician and the Director of Electronic Monitoring and Drug Testing. Daily contact with wide spectrum of individuals including drug testing program participants, pretrial services supervisors and case managers, WCS staff and leadership, and Milwaukee County Courthouse personnel.

Personal Attributes: Follow agency and leadership Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency mission, vision and values.

Working Conditions: Work is performed in the pretrial services offices (specifically room 417) of the Milwaukee County Safety Building. Other work functions may be required at other WCS locations as assigned and may require use of car. Average at least 40 hours per week; may include some weekends. Schedule is generally Monday-Friday from 8:30 – 4:30 pm.

Physical Demands: Duties require good hearing and visualization. The ability to communicate verbally and effectively; hand and finger dexterity for data entry and typing; ability to collect and directly observe participants being drug tested, following the specific county protocols. Valid driver’s license.

Wisconsin Community Services is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.
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