Drone Systems Support Specialist

Lumenier; Town of Florida (NY); Presencial; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401(k)

Descripción de la vacante

Lumenier is seeking a Commercial/Military Technical Support Representative in the United States, NY area, to deliver expert technical support for military, government, commercial, and light show drone customers. You will handle build kit guidance, RTF systems setup, and firmware troubleshooting across product lines.

You will work closely with Business Development, Engineering, and Operations to drive revenue and maintain up-to-date knowledge of drone systems and components, including motors,

Formación

• Bachelor’s degree in business, marketing, engineering, or related field preferred; equivalent experience considered.
• 3+ years of technical support, customer care, or field service experience with technical products; drone/UAS industry experience strongly preferred.

Responsabilidades

• Provide prompt, professional technical support to military, government, commercial, and light show drone customers across all Lumenier product lines.
• Communicate effectively with military end users, demonstrating working knowledge of military rank structure, unit roles, and common military terminology and acronyms.
• Assist customers with build kit support, including component selection, assembly guidance, wiring, firmware, and configuration.
• Support Ready-to-Fly (RTF) systems with initial setup, radio/controller binding, calibration, flight configuration, and troubleshooting.
• Diagnose hardware, software, and firmware issues; perform and guide customers through repair and maintenance procedures.
• Maintain currency on all Lumenier product offerings, including new releases, revisions, firmware updates, and discontinued items.

Conocimientos

Technical support

Drone systems

CRM knowledge

Microsoft Office

Customer service

Written/verbal communication

Cross-functional teamwork

Problem solving

Educación

Bachelor's degree in business, marketing, engineering, or related field

Herramientas

Betaflight

ArduPilot

CRM systems

Descripción del empleo

Lumenier is seeking a Commercial/Military Technical Support Representative in the United States, NY area, to deliver expert technical support for military, government, commercial, and light show drone customers. You will handle build kit guidance, RTF systems setup, and firmware troubleshooting across product lines.

You will work closely with Business Development, Engineering, and Operations to drive revenue and maintain up-to-date knowledge of drone systems and components, including motors,