Drone Services Operator

Lucid Drone Technologies; Charlotte (NC); On-site; Full time

Job summary

A venture-backed startup is looking for a Drone Services Operator in Charlotte, North Carolina. This role involves consulting and training customers, performing drone cleaning services, and maintaining equipment. Ideal candidates should have a high school diploma and possess strong communication skills. Some weekend work and travel are required. Join a fast-paced and creative team dedicated to providing innovative drone solutions.

Qualifications

• Prior residential or commercial exterior cleaning experience is a plus.
• Drone flight operations experience is beneficial but not mandatory.

Responsibilities

• Consult existing customers and help them perform service jobs.
• Train customers on safe and effective drone cleaning.
• Travel to job sites for drone cleaning services.
• Ensure cleaning and drone equipment is functional.
• Operate drones and pressure washing equipment.
• Maintain a positive attitude in all situations.

Skills

Responsibility

Reliability

Communication skills

Common sense

Team orientation

Education

High school diploma, GED, or equivalent

Job description

Charlotte, United States | Posted on 11/03/2022

Lucid Drone Technologies, Inc. is a venture-backed startup developing autonomous drones for labor-intensive jobs. Since its founding in 2018, the company has participated in the world-renowned Y Combinator startup accelerator program, raised venture capital from Silicon Valley insiders, and hired top emerging talent in the drone industry. The company has been growing at an annual rate of more than 300% for the last three years and has its drones in operation nationwide.

The future of Lucid is what drives us everyday. We aim to build a world where responsible robotics enable people to pursue a higher quality of life. Our mission is to elevate efficiency, safety, and humanity by creating the world’s most productive robots. Our core values are impact, innovation, integrity, kaizen, and being customer-driven. We believe that by living these core values, we will create a better world through our work. We are looking for that special someone who is excited to be a part of a fast‑paced, creative team based out of our Charlotte location.

Summary of Position

We are seeking qualified individuals to be a part of our growing Team. A successful Drone Services Operator in our company is responsible, reliable, enthusiastic, energetic, friendly, and safe. They will have a good work ethic, good communication skills, plenty of common sense, and thrive in a collaborative, team‑oriented setting.

This position requires daily interface with potential and current customers, so an upbeat nature and excellent communication skills are essential. As an integral part of our company, the right candidate will strike a balance between efficiently communicating solutions to customers while also being empathetic to customers’ needs.

Some weekend work and travel are required. Prior residential or commercial exterior cleaning experience and drone flight operations are a plus, but not mandatory.

Position Responsibilities

• Consult existing customers to help them perform service jobs.
• Train existing customers on how to perform drone cleaning safely, efficiently, and effectively.
• Travel to different job sites to perform drone cleaning services.
• Execute each job, demo, and/or training in a timely manner and be the best example of our company to our customers.
• Ensure that the necessary cleaning and drone equipment is working properly to perform the job at hand.
• Operate drones, soft washing and pressure washing equipment to clean surfaces.
• Follow all safety protocols to prevent damage or injury.
• Build relationships with new customers to drive repeat business.
• Participate in customer support calls and troubleshooting.
• Represent yourself professionally around customers and on job sites.
• Maintain a positive attitude, even in the face of adversity.
• Perform duties as assigned by management.

Requirements

• High school diploma, GED, or equivalent.
• Excellent organizational and time management abilities.
• Great communication and collaboration skills.
• Keen attention to detail and problem‑solving techniques.