Driver / Warehouse Associate

O'Connor Company; Urbandale (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Driver/Warehouse Associate to join their team. This role involves delivering products, managing warehouse operations, and providing exceptional customer service. The ideal candidate will have a strong commitment to safety, efficiency, and professionalism. This position offers a dynamic work environment where you can contribute to the success of a leading HVAC distributor while ensuring customer satisfaction through timely deliveries and effective communication. If you're ready to take on a challenging yet rewarding role, this opportunity is perfect for you.

Qualifications

• 1+ years of driving or warehouse experience required.
• Ability to operate warehouse equipment safely and effectively.

Responsibilities

• Deliver merchandise safely and efficiently to customers and vendors.
• Assist with shipping, receiving, and inventory control in the warehouse.

Skills

Customer Service

Driving Skills

Warehouse Operations

Inventory Management

Safety Compliance

Education

High School diploma or GED

Tools

Warehouse Equipment

MS Office

Job description

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Let’s unpack this – Who are we?

mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com.

About O’Connor Company

O’Connor Company is an industry leader in wholesale HVAC equipment, parts, and tools. As a distributor of HVAC services in the Midwest, they provide a range of quality product lines, including Trane, American Standard, and Mitsubishi Electric. The company is proud to serve the commercial and residential markets in Kansas, Oklahoma, Missouri, Nebraska, and Iowa. For more information, visit oconnorhvac.com.

Summary: The Driver / Warehouse Associate is responsible for the delivery of merchandise to and from customers, vendors, and other O’Connor branches or locations, as directed, with the use of a company vehicle. This role processes, handles, ships, receives, transfers, stocks, picks, and pulls products for customers and vendors for all incoming or outgoing merchandise and freight. This role works in all departments within the warehouse related to product incoming and outgoing tasks. Additionally, this role is responsible for excellence in customer service, the proper use of company tools, vehicles, and equipment, as well as adhering to all safety policies, procedures, and guidelines.

The Responsibilities

Customer Interaction

• Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
• Addresses customers politely and professionally in a courteous manner, even in situations that may become difficult or tense.
• Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor.
• Establishes and maintains professional business dealings with customers and vendors at all times.
• Conducts personal interactions with customers representative of a company with strong, ethical standards.
• Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.
• Supports the Customer Value Proposition of 1-hour Will Calls.

Driving

• Responsible for safe, timely, accurate, and efficient product deliveries.
• Delivers and transfers merchandise to and from customers, vendors, branch locations, or other locations as directed by their supervisor.
• Responsible for accurately checking all products as loaded and/or unloaded by the driver against the delivery paperwork.
• Report any delays to the supervisor during the day.
• Responsible for checking in periodically with the supervisor while on the road.
• Follow all procedures related to deliveries, including driver logs, gas receipts, invoicing, collection of funds, accident/incident reporting, returns, etc.
• Confers with supervisor before departure on payment methods for COD orders.
• Secure all products in the vehicle properly to prevent shifting or damage prior to and during deliveries.
• Carry a valid DOT Medical Certification card and Driver’s License at all times.
• Maintain the vehicle's good condition, perform regular maintenance, and report issues.
• Perform daily vehicle inspections to ensure safety and compliance.
• Use electronic devices proficiently, including mobile phones and GPS.

Warehouse

• Assist with general warehouse tasks, including shipping, receiving, transfers, unloading, and matching purchase orders.
• Move materials within the warehouse as designated.
• Organize products on racks or in bins.
• Prepare and distribute sales orders or transfers accurately and promptly.
• Maintain a clean and accessible warehouse environment.
• Operate warehouse equipment safely, including pallet jacks and carts.

Inventory Control

• Mark products with identifying information.
• Assist with inventory counts and cycle counts.
• Ensure accuracy in merchandise handling and reporting damages or discrepancies.

Safety

• Follow all safety policies and procedures.
• Report unsafe conditions promptly.
• Wear necessary safety gear.
• Ensure safe operation of handling equipment and during vehicle loading.

General

• Perform tasks following training and posted signage.
• Conduct basic vehicle and facility maintenance as needed.
• Check in with supervisor at start and end of each day.

Other

• Maintain alertness and safety in a safety-sensitive position.
• Proficiently use company computer systems and software.
• Perform other duties as assigned, with flexibility for organizational changes.

Job Requirements

• High School diploma or GED.
• At least 1 year of driving, warehouse, or related experience.
• Satisfactory DMV report and insurability.
• Valid DOT certification and driver’s license for at least 1 year.
• Ability to operate warehouse equipment safely.
• Knowledge of MS Office applications.
• Strong numerical and mathematical aptitude.

Physical Requirements

• Work 7-10 hours/day, up to 43 hours/week.
• Perform physical tasks including lifting, climbing, and standing for extended periods.
• Use vision, hearing, and manual dexterity for job functions.

Note: The original lengthy and somewhat repetitive description has been condensed and focused on core responsibilities and requirements, removing irrelevant content and enhancing clarity.