Driver Supervisor

Greyhound Lines, Inc; City of Syracuse (NY); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

401k with 3% matching

5 weeks PTO + holidays + 2 floating

8 weeks parental leave

Life insurance

Tuition reimbursement

Employee Assistance Program

Free travel on Greyhound services

Job summary

Greyhound Lines, Inc. is hiring a Driver Supervisor to oversee a group of drivers, monitor performance, and manage dispatch operations. The role emphasizes safety compliance, DOT/FMCSA adherence, and maintaining strong labor relations.

This salaried position involves 24/7/365 operations, with weekends and holidays expected. Leadership responsibilities include interviewing, training, and coaching drivers, plus ensuring proper credentialing and uniform compliance.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 1+ year in operations or related field.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze data, generate reports, and make data-driven decisions.
• Experience with safety standards, DOT/FMCSA regulations, and labor relations preferred.

Responsibilities

• Oversee a group of drivers and monitor performance and dispatch.
• Lead driver interviews, training, and ongoing development.
• Ensure drivers are on time, properly credentialed, and in uniform.
• Manage workforce relations and adherence to the CBA and safety standards.
• Monitor on-time performance and dispatch coverage in real time.
• Address disciplinary actions per company policy and applicable agreements.

Skills

Leadership

Communication

Interpersonal skills

Data analysis

Diplomacy

Union relations

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Driver Supervisor

The Driver Supervisor is responsible for overseeing a specific group of drivers and monitoring performance and dispatch. This role involves managing the day-to-day functions of the Driver workforce and ensuring pool compliance, effective employee/labor relations, driver retention, and safety performance. *Leadership role eligible for annual 10% bonus.*

Responsibilities

24/7/365 Operation, so weekends and holidays are expected to be worked (Salaried position)

• Daily interaction with the driver workforce. Interviews, selects, trains, and manages the driver workforce.
• Ensures all personnel have been trained and/or retrained according to operational procedures.
• Follows up with new drivers at regular scheduled intervals on their performance.
• Reviews manpower needs and ensures proper coverage, including managing driver dispatch for route personnel.
• Ensures drivers are reporting to work on time and in complete uniform ready to work.
• Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
• Investigates and acts on feedback regarding drivers and safe operational practices.
• Responsible for planning of future books offs and run change assignment.
• Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations.
• Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
• Make sure drivers are properly credentialed to operate a commercial motor vehicle.
• Work closely with HR to address all levels personnel matters.
• Work with drivers to ensure good labor relations are maintained.
• Ensure the following of the CBA to ensure proper handling of grievance process.
• Review electronic DOT logs and/or paper DOT logs.
• Monitors on-time performance on a real-time basis.
• Manages employee performance, determining appropriate levels of discipline based on company policy, including executing termination if disciplinary action fails

Qualifications

• Bachelor's degree preferred
• 1+ year in operations experience
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze data, generate reports, and make data-driven decisions
• Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
• Safety and Workers Compensation, Labor relations, and CBA experience preferred
• Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.

Benefits

• Competitive Medical, Vision, and Dental plans, including FSAs and Telemedicine support
• 401k plans with up to 3% of matching contributions
• 5 weeks of PTO, in addition to company holidays and 2 personal Floating Holidays
• 8 weeks of 100% paid parental leave
• Company-funded life insurance policy and supplemental life insurance options
• Tuition reimbursement of up to $5,250 per year
• Employee Assistance Program with 24/7 access to free over-the-phone counselling to help you with a variety of personal needs; including emotional and mental well-being, addiction and recovery, marital and family problems, and legal and financial issues
• Free travel for yourself and eligible dependents on both FlixBus and Greyhound services

Compensation Range

USD $48,200.00 - USD $68,700.00 /Yr.

Equal Opportunity Employer

Greyhound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.