Driver Supervisor

Greyhound Lines, Inc.; City of Syracuse (NY); On-site; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical Vision Dental plans

401k match

PTO 5 weeks

Parental leave 8 weeks

Life insurance

Tuition reimbursement

Employee travel benefits

Job summary

Greyhound Lines, Inc. in Syracuse, NY is seeking a Driver Supervisor to lead a group of drivers, oversee performance, and ensure safe, compliant operations.

This salaried role requires flexibility for weekends/holidays and offers an annual bonus up to 10%. You will partner with HR to address employee matters, monitor dispatch, and sustain high service standards.

Ideal candidates bring leadership, data analysis, and strong communication to optimize staffing, training, and regulatory compliance.

Qualifications

• Bachelor's degree preferred.
• 1+ year in operations experience.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, generate reports, and make data-driven decisions.
• Safety, workers' compensation, labor relations, and CBA experience preferred.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Oversee a specific group of drivers and monitor performance.
• Manage day-to-day driver workforce functions and dispatch.
• Ensure training and retraining per procedures.
• Conduct regular performance follow-ups with new drivers.
• Manage manpower needs and driver dispatch for routes.
• Monitor on-time performance in real time.
• Enforce safety standards and DOT/FMCSA compliance.
• Enforce CBA guidelines and handle grievances with HR.
• Support driver labor relations and credentialing.
• Address employee matters and disciplinary actions as needed.

Skills

Leadership

Communication

Data analysis

Interpersonal skills

Diplomacy and discretion

Education

Bachelor's degree preferred

Job description

Overview

The Driver Supervisor is responsible for overseeing a specific group of drivers and monitoring performance and dispatch. This role involves managing the day-to-day functions of the Driver workforce and ensuring pool compliance, effective employee/labor relations, driver retention, and safety performance.

*Leadership role eligible for annual 10% bonus.*

Responsibilities

• 24/7/365 Operation, so weekends and holidays are expected to be worked (Salaried position)
• Daily interaction with the driver workforce. Interviews, selects, trains, and manages the driver workforce.
• Ensures all personnel have been trained and/or retrained according to operational procedures.
• Follows up with new drivers at regular scheduled intervals on their performance.
• Reviews manpower needs and ensures proper coverage, including managing driver dispatch for route personnel.
• Ensures drivers are reporting to work on time and in complete uniform ready to work.
• Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
• Investigates and acts on feedback regarding drivers and safe operational practices.
• Responsible for planning of future books offs and run change assignment.
• Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations.
• Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
• Make sure drivers are properly credentialed to operate a commercial motor vehicle.
• Work closely with HR to address all levels personnel matters.
• Work with drivers to ensure good labor relations are maintained.
• Ensure the following of the CBA to ensure proper handling of grievance process.
• Review electronic DOT logs and/or paper DOT logs.
• Monitors on-time performance on a real-time basis.
• Manages employee performance, determining appropriate levels of discipline based on company policy, including executing termination if disciplinary action fails

Qualifications

• Bachelor's degree preferred
• 1+ year in operations experience
• Excellent leadership, communication, and interpersonal skills
• Ability to analyze data, generate reports, and make data-driven decisions
• Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
• Safety and Workers Compensation, Labor relations, and CBA experience preferred
• Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.

Benefits

• Competitive Medical, Vision, and Dental plans, including FSAs and Telemedicine support
• 401k plans with up to 3% of matching contributions
• 5 weeks of PTO, in addition to company holidays and 2 personal Floating Holidays
• 8 weeks of 100% paid parental leave
• Company-funded life insurance policy and supplemental life insurance options
• Tuition reimbursement of up to $5,250 per year
• Employee Assistance Program with 24/7 access to free over-the-phone counselling to help you with a variety of personal needs; including emotional and mental well-being, addiction and recovery, marital and family problems, and legal and financial issues
• Free travel for yourself and eligible dependents on both FlixBus and Greyhound services

Compensation Range

USD $48,200.00 - USD $68,700.00 /Yr.

Equal Opportunity Employer

Greyhound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.