Driver Manager

Greyhound Lines, Inc.; City of Niagara Falls (NY); On-site; USD 59,000 - 84,000; Full time

Benefits offered by this job

Comprehensive Wellness Coverage

401(k) Matching

Flexible Time Off

Paid Parental Leave

Company Paid Life Insurance

Lifestyle Spending Account

Tuition Support

24/7 Employee Assistance Program

Free Travel Perks

Job summary

Greyhound Lines, Inc. is seeking a Driver Manager to lead a team of drivers, ensuring safety, policy compliance, and route efficiency. You will mentor staff, handle labor relations, and optimize dispatch to improve performance and retention.

The role emphasizes leadership, data-driven decisions, and adherence to DOT/FMCSA regulations, with a bonus eligibility noted for exceptional performance.

Qualifications

• Bachelor's degree preferred.
• 3+ years in operations leadership with strong leadership, communication and interpersonal skills.
• Ability to analyze data, generate reports and make data-driven decisions.
• Ability to exercise diplomacy, judgment and discretion with company and union officials.
• Experience in safety, Workers' Compensation, Labor relations and CBA is preferred.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Interviews, selects, trains, and manages the driver workforce.
• Ensures all personnel have been trained and retrained according to procedures.
• Follows up with new drivers on performance at regular intervals.
• Reviews manpower needs and ensures proper coverage including dispatch for routes.
• Monitors on-time performance and ensures drivers report to work on time and in uniform.

Skills

Leadership

Data analysis

Communication

Interpersonal skills

Labor relations experience

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Windows applications

Microsoft Office Suite

Job description

Overview

The Driver Manager is responsible for overseeing and managing a team of drivers in a specified area. This role involves ensuring that drivers adhere to company policies and safety regulations, optimizing route efficiency, and providing support and guidance to enhance performance and job satisfaction, including effective employee/labor relations, driver retention, and driver safety. The ideal candidate will have strong leadership skills, a background in transportation or logistics, and a keen ability to solve problems and manage multiple tasks efficiently.

*Leadership role eligible for annual 10% bonus.*

Responsibilities

• Interviews, selects, trains, and manages the driver workforce.
• Ensures all personnel have been trained and/or retrained according to operational procedures.
• Follows up with new drivers at regular scheduled intervals on their performance.
• Reviews manpower needs and ensures proper coverage, including managing driver dispatch for route personnel.
• Ensures drivers are reporting to work on time and in complete uniform ready to work.
• Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
• Investigates and acts on feedback regarding drivers and safe operational practices.
• Responsible for planning of future books offs and run change assignment.
• Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations.
• Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
• Make sure drivers are properly credentialed to operate a commercial motor vehicle.
• Work closely with HR to address all levels of personnel matters.
• Work with drivers to ensure good labor relations are maintained.
• Ensure the following of the CBA to ensure proper handling of grievance process.
• Review electronic DOT logs and/or paper DOT logs.
• Monitors on-time performance on a real-time basis.
• Manages employee performance, determining appropriate levels of discipline based on company policy, including executing termination if disciplinary action fails

Qualifications

• Bachelor's degree preferred
• 3+ years in operations leadership Excellent leadership, communication, and interpersonal skills
• Ability to analyze data, generate reports, and make data-driven decisions
• Ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships and discretion with the company and union officials
• Safety and Workers Compensation, Labor relations, and CBA experience preferred
• Proficient in Microsoft Office with emphasis on Excel, Windows applications, e-mail etc.

Benefits

• Comprehensive Wellness Coverage - Competitive Medical, Vision, and Dental plans, including multiple FSAs (Health and Dependent Care).
• 401(k) Matching – 401(k) plan with up to 4% company matching contributions.
• Flexible Time Off - Take time off when you need it, as you need it, subject to business needs and manager approval.
• Paid Parental Leave - 8 weeks of fully paid leave to support new parents and growing families.
• Company Paid Life Insurance – Basic company-paid life insurance equal to your annual salary.
• Lifestyle Spending Account – Receive up to $600 per year for eligible lifestyle-related services.
• Tuition Support - Up to $5,250 per year reimbursed for your continued education and development after 12 months of continuous service.
• 24/7 Employee Assistance Program - Free, confidential support for mental health, legal, financial, and family issues, including up to 5 free counseling sessions per year.
• Free Travel Perks – Complimentary travel on FlixBus and Greyhound for you and eligible dependents.

Compensation Range

USD $59,000.00 - USD $84,000.00 /Yr.

Equal Opportunity Employer

Greyhound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.