Driver Supervisor

Empire Auto Parts; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Empire Auto Parts seeks a Driver Supervisor to oversee the delivery operation for its aftermarket collision auto parts distribution. You will supervise a team of drivers, plan routes, and ensure on-time, safe deliveries while enforcing company policies.

You will collaborate with sales and warehouse teams, maintain accurate driver logs and vehicle records, and drive continuous process improvements in a fast-paced environment.

Qualifications

• High school diploma or equivalent; logistics/transport certification is a plus.
• Proven supervisory/management experience in delivery/logistics.
• Knowledge of delivery operations, routes, scheduling, and vehicle maintenance.
• Familiarity with aftermarket collision auto parts and ordering processes.
• Strong leadership, organization, and communication skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Supervise delivery drivers and provide coaching, training, and performance feedback.
• Develop and implement delivery schedules, routes, and procedures to optimize efficiency.
• Maintain records of delivery activities, driver logs, mileage, fuel use, and vehicle maintenance.
• Coordinate with sales and customer service for timely order processing and delivery.
• Inspect delivery vehicles for safety, cleanliness, and maintenance.
• Collaborate with warehouse team for inventory management and loading.

Skills

Leadership

Route planning

Driver scheduling

Vehicle maintenance

Delivery software

Safety regulations

Education

High school diploma

Tools

Delivery management software

Job description

Description

We are a leading provider in the aftermarket collision auto part industry, specializing in delivering high-quality parts to automotive repair shops and multi-shop operators. Empire Auto Parts provides exceptional customer service and timely delivery of parts, ensuring the smooth operation of our clients' businesses.

Job Summary

As a Driver Supervisor, you will play a crucial role in overseeing and coordinating the delivery operations of our aftermarket collision auto part business. You will supervise a team of delivery drivers, ensuring efficient and on-time deliveries, upholding best practices, and ensuring compliance with safety regulations.

Key Responsibilities

• Supervise a team of delivery drivers, providing guidance, training, and performance feedback to ensure excellent service delivery.
• Develop and implement delivery schedules, routes, and procedures to optimize efficiency and meet customer expectations.
• Monitor and maintain accurate records of delivery activities, including driver logs, mileage, fuel consumption, and vehicle maintenance.
• Coordinate with the sales and customer service teams to ensure timely and accurate order processing and delivery.
• Conduct regular inspections of delivery vehicles to ensure they are clean, properly maintained, and in compliance with safety regulations.
• Collaborate with the warehouse team to ensure accurate inventory management and proper loading of delivery vehicles.
• Resolve any delivery-related issues, such as delays, missed deliveries, and customer complaints, in a prompt and professional manner.
• Stay updated on industry trends, regulations, and best practices related to delivery operations and make recommendations for process improvements.
• Ensure compliance with all local, state, and federal transportation regulations, including driver licensing, vehicle registration, and insurance requirements.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a strong work ethic among delivery drivers.
• Collaborate with other departments, including sales and warehouse, to ensure efficient and effective delivery of products.
• Oversee the accurate and timely submission of payroll activities, including timekeeping, approvals of PTO, scheduling, etc.
• Hold the team accountable up to and including issuing progressive disciplinary action.
• Play a coaching role with an expectation to complete routes as needed.

Required Skills & Qualifications

• High school diploma or equivalent; additional relevant certifications or training in logistics or transportation management is a plus.
• Proven experience in a supervisory or management role, preferably in a delivery or logistics setting.
• In-depth knowledge of delivery operations, including route planning, driver scheduling, and vehicle maintenance.
• Familiarity with the aftermarket collision auto part industry and understanding of parts compatibility and ordering processes.
• Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
• Strong organizational and time-management abilities, with a keen eye for detail.
• Ability to thrive in a fast-paced, deadline-driven environment and handle multiple priorities simultaneously.
• Proficient computer skills and familiarity with delivery management software and systems.
• Valid driver's license with a clean driving record.
• Knowledge of safety regulations and best practices in transportation operations.

Personal & Professional Attributes

• Experience in delivery operations: Demonstrated understanding of delivery processes and best practices.
• Industry knowledge: Familiarity with aftermarket collision auto part industry, parts compatibility, ordering processes, and industry regulations.
• Technical skills: Proficiency in using delivery management software and systems to track deliveries, manage driver logs, and monitor vehicle maintenance.
• Compliance and safety: Thorough knowledge of local, state, and federal transportation regulations.
• Team management: Ability to effectively train and develop a driver team.
• Continuous improvement: Willingness to stay updated on industry trends, technologies, and best practices.
• Integrity: Commitment to ethical conduct, confidentiality, and company policies.

Physical Requirements

• Physical stamina to be on feet for extended periods while overseeing loading/unloading of delivery vehicles and inspections.
• Manual dexterity to handle auto parts of various sizes and weights.
• Valid driver’s license and a clean driving record; ability to drive safely and efficiently.
• Strength and agility to lift, push, pull, and bend while loading/unloading.
• Vision and depth perception to safely navigate vehicles.
• Good overall physical health to cope with demands of the role.

Equal Employment Opportunity

Empire Auto Parts, LLC is an equal-opportunity employer. All applicants and employees are afforded equal opportunity for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG