Driver's Lineup Associate

Prime, Inc.; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Prime, Inc. is seeking a dedicated customer service professional to support drivers at our local Springfield terminal. The role involves night shifts (4 on/4 off) after a training period, handling loads, coordinating reschedules, and ensuring on-time delivery.

Ideal candidates will have a Bachelor's in Business or related field, strong typing (45 WPM), and a track record of high-energy, customer-focused work. On-site attendance required.

Qualifications

• Bachelor’s degree in a Business or related field preferred.
• Must type at least 45 WPM and multi-task effectively.
• Must provide excellent customer service and handle high-energy environment.

Responsibilities

• Provide exceptional customer service to drivers and customers.
• Create name badges for drivers, staff, vendors, and family members.
• Coordinate with customers and sales to reschedule loads as needed.
• Work with shops to set PTA times for drivers.
• Administer DOT and non-DOT drug tests as needed.
• Dispatch drivers’ loads from the yard and monitor on-time delivery.
• Communicate issues or updates with the relevant department or vendor.

Skills

Customer service

Multi-tasking

Conflict resolution

Typing 45 WPM

Education

Bachelor’s degree in Business or related field

Tools

AS400

Microsoft Word

Microsoft Excel

Job description

Overview

Prime's enviable reputation within the transportation industry is a culmination of more than fifty years of dedication to a unique corporate culture which seeks the most qualified professionals and routinely rewards them accordingly. Every Prime associate, driving and non-driving alike, is selected for their outstanding ability to perform well beyond typical expectations.

Positive, enterprising and highly-motivated individuals who possess the talent, creativity and drive to excel, routinely succeed once they join the Prime Team. The stated goal of Prime is simply to strive to be the best, not necessarily the biggest. The Prime Team cooperates to exceed customer requirements by providing exceptional customer service.

Prime has been built on the simple, yet significant philosophy that providing the best staff with the best equipment, the best support system and the best training ultimately leads to the best customer service. Prime's continued success is a direct result of a corporate culture that instills and inspires each associate to remain committed to reaching the pinnacle of their inherent potential.

Responsibilities

Prime, Inc. is looking for a dedicated, motivated individual to work with our drivers that are coming through the local terminal. This job opportunity will be at night, 4 on/4 off, after a training period. Duties include, but are not limited to, the following:

• Provide exceptional customer service to drivers and customers.
• Create name badges as needed for drivers, non-driving associates, vendors, and associates' family members.
• Coordinate with customers and our sales department to reschedule appointments for various loads if necessary.
• Work with truck and trailer shops to help set PTA's (projected time of availability) for drivers.
• Administer random and pre-employment DOT and non-DOT drug tests as needed.
• Dispatch drivers' loads off the yard.
• Monitor loads on the yard to ensure on-time delivery.
• Communicate any issues or updates with the appropriate department, customer, or vendor.

Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking industry is useful. Practice and efficiency with Microsoft Word, Excel and AS400 is helpful, but will provide training if needed.

Abilities

Must be able to type at least 45 WPM; must be able to multi-task and provide excellent customer service. Candidate must be of high energy, motivated, persistent and good with conflict resolution.

Experience, Education, and Training

A Bachelor’s degree in a Business or related field is preferable. Applicant must have a strong work history.

Physical Requirements

Candidate must be able to sit for long periods of time, multitask, and have good communication skills both written and verbal. Position will require some walking and mobility on the premises.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Noise level is moderate to high; can also be more of a fast-paced environment. On-site attendance is required.