Driver Road Manager

WHC LV, LLC; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with Company Match

PTO

Paid Holidays

Leadership Development Opportunities

Ongoing Training and Professional Grow

Stable Employment with a Growing Brand

Supportive and Collaborative Work Env.

Direct impact on Operations

Job summary

zTrip is seeking a Driver Road Manager to lead and support drivers in field operations, monitor performance, and uphold safety standards. You will coach drivers, respond to incidents, and ensure service reliability across the fleet.

The role emphasizes hands-on leadership, problem-solving in real time, and collaboration with dispatch and safety teams to optimize operational efficiency and customer satisfaction.

Qualifications

• Valid Driver's License and clean driving record.
• Strong leadership and interpersonal skills.
• Excellent communication and conflict-resolution abilities.
• Strong organizational and decision-making skills.
• Ability to work independently and manage multiple priorities.
• Experience using mobile technology, GPS systems, and communication tools.

Responsibilities

• Serve as a field resource for drivers needing operational assistance.
• Provide coaching on safety practices, customer service expectations, and company policies.
• Assist drivers with technology platforms, procedures, and operational questions.
• Support driver engagement, morale, and performance improvement efforts.
• Build strong working relationships with drivers through regular field interaction.
• Monitor service performance and identify operational challenges.
• Respond to service disruptions and implement effective solutions.
• Assist with resource allocation during peak service periods.
• Support operational coverage and continuity throughout the service area.
• Partner with dispatch and operations teams to maintain service standards.
• Conduct ride-alongs, field observations, and driver evaluations.
• Promote compliance with safety standards and transportation regulations.
• Coordinate with management and safety teams during investigations.

Skills

Driver's license

Leadership

Communication

Organization

Independent work

Mobility tech

Tools

GPS systems

Mobile technology

Job description

Driver Road Manager

Lead from the Field. Support Drivers. Ensure Safe and Reliable Operations.

At zTrip, our drivers are the face of our business and the key to delivering exceptional transportation services. We're looking for a dedicated and proactive Driver Road Manager to provide leadership in the field, support driver performance, promote safety initiatives, and help ensure our daily operations run efficiently.

This role is ideal for a hands-on leader who enjoys working directly with drivers, solving real-time challenges, and helping maintain the highest standards of safety, service, and professionalism.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Leadership Development Opportunities
• Ongoing Training and Professional Growth
• Stable Employment with a Growing Company
• Supportive and Collaborative Work Environment
• Opportunity to Make a Direct Impact on Operations

Position Overview

As a Driver Road Manager, you will serve as the primary field-based leader supporting drivers throughout their shifts. You will provide coaching, monitor operational performance, respond to incidents, conduct safety reviews, and ensure company standards are consistently maintained across the fleet.

Your ability to build relationships, troubleshoot operational issues, and lead by example will directly contribute to driver success, service reliability, and customer satisfaction.

Key Responsibilities of a Driver Road Manager:

Driver Leadership & Support

• Serve as a field resource for drivers needing operational assistance.
• Provide coaching on safety practices, customer service expectations, and company policies.
• Assist drivers with technology platforms, procedures, and operational questions.
• Support driver engagement, morale, and performance improvement efforts.
• Build strong working relationships with drivers through regular field interaction.

Field Operations Management

• Monitor service performance and identify operational challenges.
• Respond to service disruptions and implement effective solutions.
• Assist with resource allocation during peak service periods.
• Support operational coverage and continuity throughout the service area.
• Partner with dispatch and operations teams to maintain service standards.

Safety & Performance Oversight

• Conduct ride-alongs, field observations, and driver evaluations.
• Reinforce safe driving behaviors and company expectations.
• Identify coaching opportunities and provide constructive feedback.
• Promote compliance with company safety standards and transportation regulations.
• Support accident prevention and risk-management initiatives.

Incident Response & Investigation

• Respond to vehicle accidents, customer concerns, and operational emergencies.
• Gather information, witness statements, photographs, and documentation.
• Complete thorough incident reports and follow-up documentation.
• Coordinate with management and safety teams during investigations.
• Ensure incidents are handled professionally and efficiently.

Fleet & Equipment Inspections

• Perform routine inspections of vehicles and operational equipment.
• Identify safety concerns, maintenance issues, and compliance deficiencies.
• Verify vehicle cleanliness, condition, and readiness for service.
• Ensure onboard technology and communication equipment are functioning properly.
• Coordinate maintenance needs with fleet personnel.

Roadside Assistance & Driver Assistance

• Provide field assistance to drivers experiencing vehicle-related issues.
• Coordinate towing, recovery services, and emergency response when necessary.
• Assist with basic troubleshooting and operational support.
• Evaluate vehicle safety before returning equipment to service.
• Document roadside support activities and resolutions.

Driver Development & Onboarding

• Support newly onboarded drivers during their transition into service.
• Provide guidance on operational procedures and company expectations.
• Assist with field training and orientation activities.
• Offer ongoing coaching to encourage driver success and retention.
• Serve as a mentor and resource for developing drivers.

Reporting & Documentation

• Maintain detailed records of inspections, incidents, coaching sessions, and field activities.
• Complete operational reports accurately and on time.
• Document driver interactions and performance observations.
• Track trends and communicate recommendations to leadership.
• Ensure compliance with documentation and reporting requirements.

Qualifications of a Driver Road Manager:

Required

• Valid Driver's License with an acceptable driving record.
• Strong leadership and interpersonal skills.
• Excellent communication and conflict-resolution abilities.
• Strong organizational and decision-making skills.
• Ability to work independently and manage multiple priorities.
• Basic mechanical aptitude and troubleshooting ability.
• Experience using mobile technology, GPS systems, and communication tools.
• Reliable attendance and schedule flexibility.
• Ability to work outdoors in varying conditions.

Preferred

• Experience in transportation, fleet operations, logistics, transit, taxi, rideshare, or related industries.
• Previous supervisory, management, or field leadership experience.
• Experience responding to accidents, service issues, or roadside events.
• Familiarity with transportation software, vehicle camera systems, and fleet management tools.
• Experience coaching, mentoring, or training employees.

Core Competencies

• Driver Management
• Safety Leadership
• Field Operations
• Incident Investigation
• Coaching & Development
• Problem Solving
• Communication
• Accountability
• Conflict Resolution
• Fleet Oversight
• Decision Making
• Professionalism

What Success Looks Like for a Driver Road Manager:

As a Driver Road Manager, you will:

• Build strong relationships with drivers and operational teams.
• Improve driver performance through coaching and support.
• Respond quickly and effectively to operational challenges.
• Promote a culture of safety, accountability, and professionalism.
• Maintain accurate and timely operational documentation.
• Help reduce preventable incidents and service disruptions.
• Support driver retention and engagement efforts.
• Contribute to the overall success and reliability of transportation operations.

Why Join zTrip?

At zTrip, our Driver Road Managers play a vital role in bridging the gap between field operations and leadership. Your presence, guidance, and commitment to excellence help ensure drivers have the support they need to succeed while delivering exceptional service to our customers.

If you enjoy leading people, solving problems in real time, and making a tangible impact on operations every day, this is an outstanding opportunity to grow your career with an industry leader.