Driver Navigator

Chick-fil-A Supply; Winter Haven (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Chick-fil-A Supply is seeking a navigator to support drivers at the Lakeland, FL DC, helping with unloading, routing, and delivery execution. You will coordinate with the transportation team and ensure safe, efficient deliveries while maintaining accurate logs and adherence to food safety standards.

The role requires flexibility for night shifts, weekends, and holidays, and insists on effective communication with Restaurant Operators and DC staff to continuously improve delivery processes.

Qualifications

• High school diploma or GED required.
• Self-starter with strong project management and organization skills.
• Excellent interpersonal and teamwork abilities; able to work independently.
• Tech-savvy and comfortable using smartphone and tablet apps.
• Detail-oriented problem solver with strong written and verbal communication.
• Able to travel roughly 5% of the job for visits and conferences.
• Effective communicator across all levels of the organization.

Responsibilities

• Complete pre-trip checklists and prepare equipment for safe use.
• Plan optimal routes and confirm road conditions.
• Keep driver informed of route plan and any exceptions to the delivery sequence.
• Assist driver with unloading and positioning the truck for deliveries.
• Ensure food safety protocols, temperature integrity, and prevent damage/contamination.
• Communicate potential service interruptions to the MDC.
• Secure all product and equipment for transit between stops and manage shipping documents.
• Assist with collecting equipment and product returns from restaurants.
• Adapt to changing conditions and handle high-pressure situations professionally.
• Work across multi-temperature environments including freezers.
• Prepare for flexible schedules including nights, weekends, and holidays.

Skills

Project management

Organization

Interpersonal skills

Communications

Tech-savvy

Time management

Travel readiness

Education

High school diploma or GED

Tools

Smartphone apps

Tablet systems

Job description

Overview

As a navigator, you will be responsible for supporting and partnering with drivers at the Chick-fil-A Supply Distribution Center (DC) in Lakeland, FL t to provide excellent delivery service to restaurants. You will help with unloading the truck, delivering and organizing food, navigation to each destination, completing delivery logs and sharing opportunities for process improvement. As a navigator, you will be a crucial part of a team innovating ways to better serve Chick-fil-A® restaurants and Operators. You will report to the transportation supervisor and collaborate with the transportation team to provide the driver with up-to-date route, schedule and delivery instructions. As the navigator, you will have the opportunity to help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. At Chick-fil-A Supply, everyone is part of the team – regardless of position or title. Through innovation and a growth mindset, Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. We offer competitive compensation and benefits, training and professional development opportunities, and scheduling with you in mind. For more information, visit cfa-supply.com.

Responsibilities

• Completing the pre-trip checklist and preparing equipment for safe, efficient use
• Conducting trip planning to confirm the optimal route and road conditions
• Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence
• Helping the driver safely navigate and position the truck for deliveries
• Assisting with unloading product at Restaurants in an accurate, organized manner
• Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination
• Communicate any potential service interruptions (i.e., scheduling discrepancies or security risks) to the MDC
• Ensuring mistakes are handled gracefully and professionally by executing "Remarkable Recovery"
• Ensuring all product and equipment loaded on trailer is secured for transit between stops
• Organizing and maintaining control of all shipping documents throughout each delivery route
• Assisting the driver with collection of all equipment (such as carts and pallets) or product returns from Restaurants
• Frequently lift up to 50 pounds; occasionally move with mechanical assistance up to 1,500 pounds
• Work in all weather conditions
• Prepare for a flexible schedule including nights, weekends, holidays, and rotating shifts
• Be prepared to typically work shifts at night (e.g., from 10 p.m. - 8 a.m.)
• Work in a multi-temperature environment including freezer
• Communicate effectively across stakeholders including Restaurant Operators and Distribution Center staff
• Adapt to change and respond to difficult and challenging situations in a professional manner
• Manage pressure and conflicting demands; effectively prioritize tasks and workload
• Performing other related duties as assigned
• Intimately know the needs of customers, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset

Required Qualifications (Knowledge, Skills, & Abilities)

• High school diploma or equivalent (e.g., GED)
• A self-starter with excellent project management and organization skills
• Highly motivated with strong interpersonal skills; a team player who can work independently when necessary
• Tech-savvy and comfortable using basic smartphone and tablet systems and applications
• A detail-oriented, organized yet creative problem solver and communicator (both written and verbal)
• Able to anticipate needs, lead multiple projects, and manage shifting priorities
• Able to travel for 5 percent of the job for Chick-fil-A Operator/market visits, supplier visits, and related conferences
• Skilled communicator across all levels of an organization, with both teammates and suppliers
• Quick & versatile