Driver Navigator

Chick-fil-A Supply; Winter Haven (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

Chick-fil-A Supply is seeking a Navigator to partner with drivers at the Lakeland, FL DC. You will assist with unloading, route planning, navigation, and delivery logs while supporting continuous process improvement.

The role involves night shifts, multi-temperature environments, and cross‑functional communication with Restaurant Operators. You will report to the transportation supervisor and help drive innovations at Chick-fil-A Supply, ensuring timely, accurate deliveries and strong customer

Qualifications

• High school diploma or GED.
• Self-starter with strong project management and organizational skills.
• Strong interpersonal and communication abilities.
• Tech-savvy with basic smartphone/tablet systems.
• Willingness to travel ~5% of the role.

Responsibilities

• Complete pre-trip checklist and prepare equipment for safe operation.
• Plan trips to confirm optimal routes and road conditions.
• Inform driver of route plan and exceptions to the normal sequence.
• Assist driver with unloading and positioning truck for deliveries.
• Ensure food safety protocols are followed and temperature integrity maintained.
• Communicate potential service interruptions to the MDC and stakeholders.
• Secure all product and equipment on the trailer for transit between stops.
• Maintain shipping documents and assist with returns from Restaurants.
• Operate in multi-temperature environments, including freezer.
• Be prepared for flexible schedules, nights, weekends, and holidays.

Skills

Project management

Organization

Interpersonal skills

Communication

Adaptability

Education

High School Diploma or GED

Job description

Overview

As a navigator, you will be responsible for supporting and partnering with drivers at the Chick-fil-A Supply Distribution Center (DC) in Lakeland, FL to provide excellent delivery service to restaurants. You will help with unloading the truck, delivering and organizing food, navigation to each destination, completing delivery logs and sharing opportunities for process improvement. As a navigator, you will be a crucial part of a team innovating ways to better serve Chick-fil-A® restaurants and Operators. You will report to the transportation supervisor and collaborate with the transportation team to provide the driver with up-to-date route, schedule and delivery instructions. As the navigator, you will have the opportunity to help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. At Chick-fil-A Supply, everyone is part of the team – regardless of position or title. Through innovation and a growth mindset, Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.

• We offer competitive compensation and benefits, training and professional development opportunities, and scheduling with you in mind.

For more information, visit cfa-supply.com.

Responsibilities

• Completing the pre-trip checklist and preparing equipment for safe, efficient use
• Conducting trip planning to confirm the optimal route and road conditions
• Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence
• Helping the driver safely navigate and position the truck for deliveries
• Assisting with unloading product at Restaurants in an accurate, organized manner
• Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination
• Communicate any potential service interruptions (i.e., scheduling discrepancies or security risks) to the MDC
• Ensuring mistakes are handled gracefully and professionally by executing "Remarkable Recovery"
• Ensuring all product and equipment loaded on trailer is secured for transit between stops
• Organizing and maintaining control of all shipping documents throughout each delivery route
• Assisting the driver with collection of all equipment (such as carts and pallets) or product returns from Restaurants
• Frequently lift up to 50 pounds; occasionally move with mechanical assistance up to 1,500 pounds
• Work in all weather conditions
• Prepare for a flexible schedule including nights, weekends, holidays, and rotating shifts
• Be prepared to typically work shifts at night (e.g., from 10 p.m. - 8 a.m.)
• Work in a multi-temperature environment including freezer
• Communicate effectively across stakeholders including Restaurant Operators and Distribution Center staff
• Adapt to change and respond to difficult and challenging situations in a professional manner
• Manage pressure and conflicting demands; effectively prioritize tasks and workload
• Performing other related duties as assigned
• Intimately know the needs of customers, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset

Required Qualifications (Knowledge, Skills, & Abilities)

• High school diploma or equivalent (e.g., GED)
• A self-starter with excellent project management and organization skills
• Highly motivated with strong interpersonal skills; a team player who can work independently when necessary
• Tech-savvy and comfortable using basic smartphone and tablet systems and applications
• A detail-oriented, organized yet creative problem solver and communicator (both written and verbal)
• Able to anticipate needs, lead multiple projects, and manage shifting priorities
• Able to travel for 5 percent of the job for Chick-fil-A Operator/market visits, supplier visits, and related conferences
• Skilled communicator across all levels of an organization, with both teammates and suppliers
• Quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything
• Customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services
• Committed without compromise to food safety for customers and a safe workplace for colleagues
• Inspired to uphold Chick-fil-A values and act with integrity
• Driver of results who can be counted on to not only meet but exceed goals and push others to do the same
• Problem solver who can identify hidden problems, looks beyond the obvious, and doesn't stop at the first answer
• Servant leader who puts others before themselves, corrects mistakes with authenticity, and respects all viewpoints
• Sometimes additional qualifications are required to support deliveries at security sensitive sites like Airports or Federal Contractor buildings. These requirements can include FBI or expanded background checks, site specific training and/or certification, fingerprinting and/or requirements to get a security badge on-site.
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Prior food service delivery experience
• Experience working night shifts

Required Years Of Experience

1

Travel Requirements

5%

Required Level Of Education

High School Diploma or GED

Relocation Assistance Provided

No