Driver Navigator

Bay Center Foods, LLC; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Chick-fil-A Supply, LLC is seeking a Navigator to support drivers at the Lakeland, FL distribution center. The role focuses on loading/unloading, accurate route planning, and timely delivery instructions to ensure restaurants receive orders as scheduled.

Responsibilities include maintaining safety standards, documenting deliveries, and coordinating with DC staff. Night shifts, weather exposure, and rotating hours are possible.

Qualifications

• High school diploma or GED required.
• Proven ability to manage multiple projects and priorities.
• Strong interpersonal skills and teamwork.
• Comfortable using basic smartphone/tablet apps for job tasks.
• Detail-oriented with good written and verbal communication.
• Able to travel up to 5% for operator/market visits and conferences.

Responsibilities

• Assist unloading and organizing product at restaurants and DC.
• Plan routes and provide up-to-date navigation and schedules to drivers.
• Support driver with safe positioning and route execution.
• Ensure food safety protocols and temperature integrity are maintained.
• Maintain shipping documents and assist with equipment collection.
• Communicate issues or interruptions to the MDC promptly.
• Adapt to changing conditions and manage competing priorities.

Education

High school diploma or GED

Project management

Interpersonal communication

Team player

Tech-savvy with mobile apps

Detail-oriented

Job description

Overview

As a navigator, you will be responsible for supporting and partnering with drivers at the Chick-fil-A Supply Distribution Center (DC) in Lakeland, FL t to provide excellent delivery service to restaurants. You will help with unloading the truck, delivering and organizing food, navigation to each destination, completing delivery logs and sharing opportunities for process improvement. As a navigator, you will be a crucial part of a team innovating ways to better serve Chick-fil-A® restaurants and Operators. You will report to the transportation supervisor and collaborate with the transportation team to provide the driver with up-to-date route, schedule and delivery instructions. As the navigator, you will have the opportunity to help drive continued innovation at an operation like no other in the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. At Chick-fil-A Supply, everyone is part of the team – regardless of position or title. Through innovation and a growth mindset, Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. We offer competitive compensation and benefits, training and professional development opportunities, and scheduling with you in mind. For more information, visit cfa-supply.com.

Responsibilities

• Completing the pre-trip checklist and preparing equipment for safe, efficient use
• Conducting trip planning to confirm the optimal route and road conditions
• Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence
• Helping the driver safely navigate and position the truck for deliveries
• Assisting with unloading product at Restaurants in an accurate, organized manner
• Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination
• Communicate any potential service interruptions (i.e., scheduling discrepancies or security risks) to the MDC
• Ensuring mistakes are handled gracefully and professionally by executing "Remarkable Recovery"
• Ensuring all product and equipment loaded on trailer is secured for transit between stops
• Organizing and maintaining control of all shipping documents throughout each delivery route
• Assisting the driver with collection of all equipment (such as carts and pallets) or product returns from Restaurants
• Frequently lift up to 50 pounds; occasionally move with mechanical assistance up to 1,500 pounds
• Work in all weather conditions
• Prepare for a flexible schedule including nights, weekends, holidays, and rotating shifts
• Be prepared to typically work shifts at night (e.g., from 10 p.m. - 8 a.m.)
• Work in a multi-temperature environment including freezer
• Communicate effectively across stakeholders including Restaurant Operators and Distribution Center staff
• Adapt to change and respond to difficult and challenging situations in a professional manner
• Manage pressure and conflicting demands; effectively prioritize tasks and workload
• Performing other related duties as assigned
• Intimately know the needs of customers, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset

Required Qualifications (Knowledge, Skills, & Abilities)

• High school diploma or equivalent (e.g., GED)
• A self-starter with excellent project management and organization skills
• Highly motivated with strong interpersonal skills; a team player who can work independently when necessary
• Tech-savvy and comfortable using basic smartphone and tablet systems and applications
• A detail-oriented, organized yet creative problem solver and communicator (both written and verbal)
• Able to anticipate needs, lead multiple projects, and manage shifting priorities
• Able to travel for 5 percent of the job for Chick-fil-A Operator/market visits, supplier visits, and related conferences
• Skilled communicator across all levels of an organization, with both teammates and suppliers
• Quick & versatile