Driver Manager

Day & Ross Inc.; Oxford (PA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Day & Ross Inc. in New Oxford, PA, seeks a Driver Manager for the 1st shift (Mon–Fri 5:00 AM–2:00 PM). You will oversee a fleet of drivers and trucks to ensure safe, on-time deliveries and profitability, while enforcing company policy and DOT regulations.

You will lead driver teams, manage load routing and scheduling, coach on performance, and maintain accurate records in the TMS/ELD systems. Excellent communication and supervision skills are essential.

Qualifications

• High school diploma or GED required.
• Transportation/logistics experience preferred.
• Experience supervising front-line staff.
• Experience leading remote teams.
• Familiarity with DOT rules and regulations.
• Strong written and verbal communication.
• MS Office proficiency; SAP small business a plus.
• Knowledge of TMS and PeopleNet.
• Ability to meet deadlines in a high transactional environment.

Responsibilities

• Multitask effectively.
• Build driver relationships and address issues promptly.
• Provide complete load information including routing.
• Coach drivers on on-time delivery and HOS compliance.
• Assist drivers with ELD systems.
• Monitor on-board ELD messages.
• Maintain driver, trip, and customer records in the TMS.
• Answer driver and customer phones/emails.
• Monitor TMS for correct trip information.
• Follow established processes and DOT compliance.
• Understand driver pay structure.
• Process time-off requests.
• Document driver performance issues.
• Utilize tools in ELD and TMS per procedures.
• Coordinate weekend dispatch coverage.

Skills

Team leadership

Supervision

Transportation knowledge

DOT regulations

Customer service

Communication

MS Office

TMS systems

PeopleNet

Budgeting

Education

High School Diploma or GED

Tools

TMS System

PeopleNet

SAP Small Business

MS Office

Job description

Driver Manager
Full-time: 1st Shift (MF 5:00 AM - 2:00 PM)
New Oxford, PA

The Driver Manager is a member of the Day & Ross Operations Team. The role ensures safe, on-time delivery for various customers, while maximizing the productivity and profitability of an assigned fleet of drivers and trucks. Driver Managers are also responsible for creating a positive quality of work for drivers and provide safe and effective driver management to enhance driver retention. Lastly, they insure driver adherence to company policy and procedures.

How You’ll Help

Ability to Multitask effectively

Ensure driver success through relationship building, effective communication, positive recognition and timely addressing of issues (performance and personal related).

Provide complete load information, including routing and directions to ensure drivers are fully prepared for work assignment.

Assist/coach driver on time management issues, i.e., departure times, driving time management to insure on-time delivery and hours of services compliance.

Assist/coach drivers with on-board ELD system and HOS compliance.

Monitor all on-board ELD message communication.

Maintain accurate and complete files for all records within TMS System - For drivers, trips and customers.

Answer phones and electronic communication from both drivers and customers.

Monitor TMS System software for correct trip information and flow.

Follow all established processes, procedures and protocol.

Maintain compliance with DOT regulations and company rules.

Understand driver pay structure.

Process driver requests for time off according to company policy.

Document any issues or discussions with the driver regarding performance.

Utilize various tools in the ELD System and TMS System systems per company processes and procedures.

Monitor critical loads, be able to determine when a recovery plan is needed and be able to execute plan to ensure on-time delivery or to achieve other objectives.

Work with Driver Management Team to coordinate weekend dispatch coverage on a rotating schedule as needed.

Your Skills & Experience:

• Minimum of a high school Diploma or GED, with Logistics experience preferred.
• Knowledge and experience in Transportation is required.
• Previous Supervision, Transportation and/or Operational experience is necessary.
• Experience leading a team of front line employees and supervisors from a remote setting.
• TMS System software expertise preferred.
• Experience with PeopleNet
• Contributing to the development and maintenance of operational budgets.
• Must have strong, positive leadership, influencing and follow up skills.
• Knowledge of DOT Rules and Regulations.
• Proficient in the use of MS Office applications, a working knowledge of SAP small business a plus.
• Communication skills - Very high level of verbal and written communication.
• Demonstrated customer relationship skills and excellent customer service.
• Able to work deadlines in high transactional environment.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements in alignment with our business practices, capabilities, and values.

Job Info

• Job Identification 23338
• Job Category Operations
• Job Schedule Full time
• Locations 98 Commerce Street, New Oxford, PA, 17350, US