Driver Manager

Ctsgb; Green Bay (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Driver Coordinator to oversee driver operations and ensure efficient communication. In this dynamic role, you will monitor and dispatch drivers, maintain accurate data, and provide exceptional customer service. Your ability to manage time effectively and resolve issues will contribute to driver retention and operational success. Join a forward-thinking company that values teamwork and adaptability, where your contributions will make a significant impact on service quality and driver satisfaction.

Qualifications

• Experience in managing driver schedules and communications.
• Strong customer service skills to maintain positive relationships.

Responsibilities

• Monitor and dispatch drivers, ensuring accurate data management.
• Handle payroll inquiries and maintain timely customer service.

Skills

Driver Management

Data Accuracy

Customer Service

Time Management

Problem Solving

Education

High School Diploma

Associate's Degree in Business

Job description

CTS- Green Bay
1634 Cofrin Drive
Green Bay, WI 54302, USA

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Monitor, track, and dispatch all direct report drivers.
2. Maintain accurate data in the driver communication device, including:
   • Accurate mileage
   • Alignment of all start and stop locations
   • Maintain X-calls from drivers with all accuracy
   • Manage Drivers' ETA’s, PTA’s, and RTA’s
   • Handle payroll inquiries and work to resolve issues for drivers
3. Establish and maintain positive and productive relationships with drivers, including:
   • Keeping track of driver routes
   • Contacting customer service when detentions occur and working to keep drivers moving
   • Monitoring hours to avoid out-of-hours violations
   • Monitoring driver utilization and length of day
4. Complete all quarterly reviews with drivers and all quarterly DOT requirements timely.
5. Maintain timely, accurate, and courteous customer service with internal and external customers.
6. Track drivers throughout the day and promptly notify customer service of any issues impacting service, noting service issues accurately within TMW.
7. Resolve issues as they occur, collaborating with team members, and providing solutions when communicating with customers.
8. Coordinate load assignments for drivers with planners.
9. Ensure all preventative maintenance is completed on time for all CTS equipment, facilitating truck swaps when necessary.
10. Work scheduled hours, arrive on time, and leave when work is complete.
11. Track down missing paperwork.
12. Provide disciplinary actions to drivers when needed, discussing impacts on their PFP.
13. Participate in efforts to maintain driver retention and reduce turnover.
14. Handle and manage all driver payroll activities, including:
    • Auditing, reviewing, and approving timecards
    • Maintaining payroll documents and spreadsheets
    • Approving and declining vacation requests
    • Distributing statements
    • Resolving payroll discrepancies
    • Responding to employee inquiries
    • Calculating bonuses
    • Reviewing wages and payroll compliance

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming calls and direct to appropriate personnel.
• Follow all safety, regulatory, and compliance policies.
• Work effectively in a team environment.
• Demonstrate clear written and verbal communication skills.
• Manage time effectively and meet deadlines.
• Adapt positively to change.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.