People Success Recruiter - Taxi

zTrip BHM; Birmingham (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Mon-Fri schedule

Career growth opportunities

Ongoing professional development

Supportive team environment

Job summary

zTrip BHM is seeking a People Success Recruiter - Taxi to lead driver recruitment, onboarding, engagement, and retention initiatives. This role goes beyond traditional recruiting, serving as a career partner and advocate for drivers to foster a positive experience from day one.

If you are passionate about connecting with people, coaching talent, and building a positive workplace culture, this is an opportunity to make a meaningful impact within a growing transportation network.

Qualifications

• Experience in recruiting, talent acquisition, HR, workforce development, or related fields.
• Strong interpersonal and relationship-building skills.
• Ability to coach and support individuals toward professional goals.

Responsibilities

• Source and attract qualified driver candidates through job boards, referrals, outreach, and partnerships.
• Develop recruiting campaigns to build a strong pipeline of driver talent.
• Onboard drivers and ensure a smooth transition from candidate to employee.
• Engage drivers to improve retention and satisfaction through coaching and support.
• Track KPIs and provide insights to leadership on hiring and retention.

Skills

Recruiting

Talent acquisition

Relationship-building

Coaching

Communication

Organizational skills

Customer service

Operations collaboration

Job description

People Success Recruiter - Taxi

Recruiting Great Drivers. Building Strong Relationships. Driving Long-Term Success.

At zTrip, our drivers are the heart of our business. As the nation's largest taxi transportation provider, we know that investing in the right people creates exceptional experiences for both our drivers and the communities we serve.

We're seeking an energetic, relationship-driven People Success Recruiter - Taxi to lead driver recruitment, onboarding, engagement, and retention initiatives. This role goes beyond traditional recruiting. You'll serve as a career partner and advocate for drivers, helping them launch successful careers while fostering a supportive and rewarding driver experience from day one.

If you're passionate about connecting with people, coaching talent, and creating a positive workplace culture, this is an opportunity to make a meaningful impact.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Monday-Friday Schedule
• Career Growth and Advancement Opportunities
• Ongoing Professional Development
• Supportive and Team-Oriented Environment

Key Responsibilities of a People Success Recruiter - Taxi

Driver Recruitment & Talent Acquisition

• Source and attract qualified driver candidates through job boards, referrals, community outreach, networking events, and strategic partnerships.
• Develop innovative recruiting campaigns to build a strong and consistent pipeline of driver talent.
• Promote zTrip as an employer of choice within the transportation industry.
• Attend job fairs, community events, and hiring initiatives to connect with prospective drivers.
• Conduct applicant screenings, interviews, and candidate assessments.
• Manage the hiring process from initial contact through onboarding.
• Deliver a professional and engaging candidate experience throughout the recruitment journey.

Driver Onboarding & Success

• Coordinate and facilitate new driver onboarding programs.
• Assist drivers with application requirements, documentation, licensing, and training processes.
• Ensure new drivers have the tools, resources, and knowledge necessary for a successful launch.
• Serve as a primary point of contact during the onboarding period.
• Help drivers understand company procedures, expectations, technology platforms, and operational standards.
• Track onboarding progress and provide follow-up support to encourage early success.

Driver Engagement & Retention

• Build strong relationships with drivers throughout their tenure with the company.
• Conduct regular check-ins with both new and established drivers.
• Provide coaching and guidance focused on customer service, professionalism, performance, and business growth.
• Identify opportunities to improve driver satisfaction, retention, and overall experience.
• Address concerns proactively and connect drivers with appropriate resources and solutions.
• Develop driver recognition programs that celebrate achievements and milestones.
• Foster a culture of accountability, support, communication, and mutual respect.

Coaching & Career Development

• Mentor drivers on best practices for success within the transportation industry.
• Support professional development initiatives and ongoing training opportunities.
• Encourage performance improvement through positive coaching and constructive feedback.
• Help drivers establish career goals and identify pathways for growth within the organization.
• Partner with operational leaders to support continuous driver development.

Reporting & Workforce Strategy

• Maintain accurate recruiting, onboarding, and retention records.
• Track key performance indicators related to hiring, engagement, and retention.
• Analyze trends and provide recommendations to leadership.
• Support workforce planning initiatives and staffing objectives.
• Identify process improvements that enhance recruitment effectiveness and driver satisfaction.
• Assist with special projects and people-focused initiatives designed to strengthen organizational growth.

Qualifications of a People Success Recruiter - Taxi

Preferred Experience

• Recruiting, talent acquisition, human resources, workforce development, employee relations, customer service, sales, operations, or related experience.
• Strong interpersonal, communication, and relationship-building skills.
• Experience coaching, mentoring, or supporting individuals in achieving professional goals.
• Ability to engage effectively with people from diverse backgrounds.
• Strong organizational skills with the ability to manage multiple priorities.
• Self-motivated, proactive, and results-oriented mindset.
• Excellent problem-solving and conflict-resolution abilities.
• Strong proficiency with technology, recruiting platforms, and applicant tracking systems.

Key Competencies

• Relationship Building
• Talent Acquisition
• Employee Engagement
• Coaching & Development
• Communication & Influence
• Time Management
• Problem Solving
• Organizational Effectiveness
• Customer Service Excellence
• Professionalism & Integrity

What Success Looks Like

The ideal People Success Recruiter - Taxi will

• Attract and hire high-quality driver candidates.
• Create a seamless and welcoming onboarding experience.
• Build trust and credibility with drivers at every stage of their career journey.
• Improve driver satisfaction and retention through proactive engagement.
• Deliver coaching that helps drivers achieve greater success.
• Strengthen communication between drivers, operations, and leadership.
• Contribute to a positive culture where drivers feel valued, respected, and supported.

Why Join zTrip?

At zTrip, you'll have the opportunity to make a direct impact on people's careers and the success of our growing transportation network. Your work will help recruit outstanding drivers, improve retention, strengthen engagement, and support the professionals who keep our communities moving every day.

If you're energized by helping people succeed, building meaningful relationships, and creating positive employee experiences, we invite you to join our team.