Driver License Examiner Assistant - Malvern

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an enthusiastic individual for an entry-level position at the Driver License Center. This role is pivotal in promoting highway safety by assisting customers with their driver license applications. You will engage directly with the public, confirming identification, processing applications, and administering knowledge assessments. This position offers a chance to make a positive impact on the lives of fellow Pennsylvanians while developing a fulfilling career in public service. If you are eager to contribute to your community and enjoy customer interaction, this opportunity is perfect for you!

Qualifications

• One year of experience providing information to the public.
• Ability to perform essential job functions and comply with policies.

Responsibilities

• Engage with customers to confirm identification and complete applications.
• Administer knowledge assessments and conduct vision screenings.

Skills

Customer Service

Data Entry

Knowledge of Vehicle Code

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Online Driver License Application Software

PC Terminal

Job description

Do you have an enthusiastic approach to customer service? Are you looking for an entry-level position that can lead to a satisfying career? The Department of Transportation is seeking an enthusiastic individual to play a significant role in promoting highway safety by assisting with the processing of counter customers at the Driver License Center. A key responsibility will involve examining identity documents to prevent identity theft and fraud. If you are eager to make a positive impact on the lives of your fellow Pennsylvanians, this position is perfect for you! Submit your application today!

In this position, you will engage directly with customers to confirm applicant identification, ensure the completion of application forms, and input data into online driver license application software. Responsibilities will encompass administering standardized knowledge assessments to gauge the applicant's comprehension of the Vehicle Code, driving regulations, and relevant traffic control devices. A vision screening for visual acuity will be conducted for all applicants utilizing a telebinocular instrument. You will also be tasked with entering applicant test results and customer applications for driver license services into online software systems via a PC terminal. It is essential to strictly follow all components of the Driver and Vehicle Services’ Customer Service Policy.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel required
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.