Driver Leader - Duncan, SC

U.S. Xpress; Duncan (SC); On-site; USD 47,000 - 56,000; Full time

Job summary

An established industry player is looking for a Driver Leader to enhance driver satisfaction and customer service. This role involves supervising driver performance, managing schedules, and addressing driver issues while promoting safe operations. The company values innovation and offers extensive benefits, including profit-sharing and employee stock options. If you are passionate about leading a team and making a difference in the transportation sector, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision

401k with Employer Matching

Employee Stock Purchase Plan

Paid Time Off

Paid Parental Leave

Pet Insurance

Short Term Incentive Program

Employee Assistance Program

Company Paid Holidays

Qualifications

• 2+ years in a driver or customer-facing role.
• Strong communication and interpersonal skills required.

Responsibilities

• Supervise driver performance according to policies and regulations.
• Manage multiple drivers, ensuring satisfaction and performance.
• Communicate service deviations to Customer Service.

Skills

Microsoft Office

Communication Skills

Interpersonal Skills

Judgment and Problem-Solving

Education

4-year degree or equivalent

Job description

Driver Leader - Duncan, SC

Location: DUNCAN, SC

Schedule: Monday - Friday 7:00 AM - 5:00 PM or 8:00 AM - 6:00 PM

Remote: No

Grade: ES11

Compensation Range: $47,300 - $56,000

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. The most valuable asset we offer isn’t tractors, trailers, or cutting-edge technology, but the collective brainpower of thousands of visionaries and problem-solvers. We are revolutionizing transportation with innovative, custom solutions and believe in honoring our commitments to customers and employees. When we focus our talents on reshaping transportation, that’s the POWER OF U.S.

Why U.S. Xpress?

We invest in our talent from day one, offering personal and professional development opportunities, employee stock options, profit-sharing, 401K, competitive pay, and more. We value out-of-the-box thinking and reward employees who go above and beyond. Benefits include:

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What You’ll Do

We seek a Driver Leader to execute daily initiatives with a focus on driver satisfaction and customer service. Responsibilities include:

1. Supervising driver performance according to policies, DOT regulations, and laws.
2. Managing multiple drivers, including new hires and those needing training.
3. Ensuring driver satisfaction during over-the-road assignments.
4. Providing performance feedback, including promotions or terminations.
5. Addressing driver issues and disputes.
6. Promoting safe operations.
7. Managing driver capacity and maintaining accurate schedules.
8. Ensuring fleet performance and on-time service.
9. Monitoring performance metrics and addressing service issues promptly.
10. Communicating service deviations to Customer Service.
11. Collaborating across teams to uphold our culture and values.
12. Assisting drivers via calls, chats, and emails regarding delays, trailers, payroll, etc.
13. Participating in meetings and training sessions.
14. Engaging with customers to build rapport and set expectations.

Supervisory Responsibility: 30-50 Drivers

What We’re Looking For

Education: 4-year degree or equivalent required

Experience: 2+ years in a driver or customer-facing role

Skills/Certifications:

• Proficiency with Microsoft Office
• Strong communication skills
• Interpersonal skills
• Judgment and problem-solving abilities

Work Environment / Physical Requirements

Normal office setting. Reasonable accommodations will be made for individuals with disabilities.

This description provides a general overview and may evolve. U.S. Xpress is an Equal Opportunity Employer committed to diversity. The role remains open until filled.