Driver/Intake Specialist (ITS Services)

Casa Esperanza; Tewksbury Junction (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k) retirement plan

Holiday pay

PTO

Sick pay

Disability insurance

Life insurance

HRA

EAP

Educational opportunities

Employee discounts

Salary increases with credentials

Job summary

Casa Esperanza, Inc. seeks a Driver/Intake Specialist to support its ITS program at Conexiones, a 32-bed ATS/CSS unit on the campus of Tewksbury Hospital. You will transport clients to appointments, assist with intake, and help triage entry into services with compassion and professionalism.

Responsibilities include vehicle inspections, safe driving, medication handling, and accurate documentation. The role operates Monday to Friday, 2pm-10pm, with comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• Valid Massachusetts Driver's License with a strong driving record.
• Ability to demonstrate compassion and professionalism when working with individuals in recovery.
• Commitment to working in a multicultural environment with a strong customer service orientation.
• Comfortable using mobile technology (calls, texts, email, GPS).
• Spanish bilingual candidates are strongly encouraged to apply.

Responsibilities

• Transport clients to appointments and program locations.
• Perform daily vehicle inspections and report maintenance needs.
• Assist with intake processes and front-line support.
• Handle and transport medications safely per protocols.
• Maintain documentation for transportation and intake activities.
• Use GPS for safe, timely routes and communicate updates to staff.

Skills

Compassionate communication

Professionalism

Customer service

Multicultural environment

Spanish bilingual

Education

High School Diploma or GED

Tools

GPS & mobile tech

Job description

Casa's Conexiones Individualized Treatment Services is an integrated Acute Treatment Services/Clinical Stabilization Services (ATS-Detox/CSS) program that supports individuals from medically monitored withdrawal management through clinical stabilization and works to transition patients to ongoing care in the community. This model provides increased support for individuals with co-occurring mental health and substance use disorders that have had unsuccessful previous treatment. Staff take a personalized approach to meet each patient's needs and help them develop a treatment plan so they can thrive in the community. Our goal is to stabilize and support patients as they move forward in their recovery.

Conexiones is a 32-bed inpatient facility located on the campus of Tewksbury Hospital. Our care plans integrate the CSS and ATS-Detox services tailored to individual needs.

About the role

We are seeking a reliable and compassionate Driver/Intake Specialist to support our Integrated Treatment Services (ITS) program. This role combines safe client transportation with front-line intake support, helping to triage individuals seeking entry into services. You will play a critical role in ensuring clients are safely transported, welcomed, and connected to care.

What you'll do

Transportation & Vehicle Responsibilities

• Conduct daily vehicle inspections at the start of each shift
• Ensure the assigned vehicle is clean and well-maintained and report any repair needs
• Drive the program vehicle safely while adhering to all state and local traffic laws
• Use GPS to plan safe and efficient routes to meet timelines
• Transport clients to appointments, program locations, and other destinations
• Complete pickups and deliveries, including medications, documents, and supplies
• Assist clients with entering and exiting the vehicle, ensuring safety and dignity
• Maintain communication with program staff regarding transport updates using a hands-free device
• Perform routine and preventative vehicle maintenance, including detailing
• Complete inventory reports for transported goods and supplies
• Manage the company gas credit card and submit receipts weekly

Intake & Client Support Responsibilities

• Assist with triaging individuals seeking entry into ITS services
• Support intake processes and ensure a welcoming, respectful experience for clients
• Properly conduct and administer drug screenings upon client return to the program, as needed
• Safely handle and transport medications in accordance with program protocols
• Maintain accurate documentation related to transportation and intake activities

Additional Duties

• Use a program-issued cell phone for calls, texts, and email communication
• Work occasional limited overtime, as needed
• Perform other related duties as assigned

Qualifications

• High School Diploma or GED required
• Valid Massachusetts Driver's License with a strong record of safe driving
• Ability to demonstrate compassion and professionalism when working with individuals in recovery
• Commitment to working in a multicultural environment with a strong customer service orientation
• Comfortable using mobile technology (calls, texts, email, GPS)
• Spanish bilingual candidates are strongly encouraged to apply

Full-time: Monday to Friday 2pm - 10pm

What we offer:

• Compensation: $21.00 per hour
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO)-18 days in year one, 20.5 days in year two, 23 days in year five
• Sick Pay-10 paid days per year
• Long-/Short-Term Disability
• Paid by Company Life Insurance
• Health Reimbursement Arrangement (HRA)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Employee Ticket at Work (Discounts for Entertainment, Travel, Movies, etc.)
• Increased Salary for Credentials
• and more...

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.