Driver & Identification Service Center Specialist - Sioux City

State-of-Iow; Sioux City (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

IPERS Retirement

Paid time off

401A plan

Job summary

Iowa Department of Transportation is seeking a Driver & Identification Service Center Specialist focused on exceptional customer service for Iowans seeking licenses and IDs. The role blends office and field duties, handling inquiries, licensing eligibility, and examination administration to keep customers mobile and compliant with REAL ID standards.

In a fast-paced environment, you will review records, follow procedures, and mentor teammates while maintaining schedules and delivering quality

Qualifications

• High school diploma or GED required plus clerical/related experience or college credits as described.
• Experience in a state agency or DMV-type environment is beneficial.
• Must obtain required certifications and training after hire.

Responsibilities

• Serve as a point of contact for questions via phone or in person and issue licenses/IDs.
• Provide expert knowledge on license eligibility, REAL ID requirements, and document eligibility.
• Administer and score motorcycle, car, truck, passenger, and CDL exams.
• Review state and federal records to determine eligibility for issuance.
• Support teammates through training and mentoring.

Skills

Customer service

Phone handling

Exams administration

Licensing knowledge

Record review

Mentoring teammates

Education

High school diploma or GED

30 college credit hours equals 1 year experience

Experience as a Driver & Identification Associate

Job description

At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Specialist is always the customer! This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We’re looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations.

Every task and customer you interact with will contribute towards making our Mission: Making Lives Better Through Transportation and five Core Values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception successful.

Your role as a Specialist will focus on a variety of tasks, both in the office and outside, and no two days will be the same with rotating duties. Specialists are tasked with staying on schedule and ensuring customer satisfaction by:

• Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
• Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility
• Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
• Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility
• Supporting teammates through knowledge sharing, training, mentoring, etc.

Work Conditions

When administering drive tests, you’ll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided.

Hours

Monday through Friday 8:00 AM to 4:30 PM; Occasional in-state travel will be expected along with reporting to various locations as needed.

As a State of Iowa employee, you will be eligible for the following benefits:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment and costs can be reviewed here
• Opportunities for professional growth and development.
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!

Special Requirements

• Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks.
• After Hire: Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring.

NOTICE: This position is covered under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the affirmative action & equal employment opportunity (AA/EEO) officer at [e-mail]

Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.