Driver

Fortune Fish & Gourmet; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Fortune Fish & Gourmet in Boston, MA is seeking a Delivery Driver to deliver seafood and gourmet products, act as the main point of contact for customers, and uphold safety standards during driving per HACCP.

The role requires a high school diploma, valid license, and 1–2 years driving; requires physical ability to lift up to 80 lbs; may include Saturdays; equal opportunity employer.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of commercial driving experience a plus.
• Customer service oriented with a professional demeanor.
• Able to work long shifts and Saturdays.
• Basic English required.

Responsibilities

• Perform pre-trip vehicle checks and route/account verification.
• Drive and deliver orders on a predefined route.
• Load/unload with a dolly, secure vehicle during drops.
• Verify items with customers and collect signatures.
• Address issues with management as they arise.
• Complete post-delivery paperwork and handle returns.
• Follow DOT and HACCP regulations.
• Maintain customer satisfaction and report complaints.
• Ensure payment is recorded and secured.
• Support Fleet Manager to keep vehicles in schedule.
• Other duties as assigned.

Skills

Customer service

Valid driver’s license

English proficiency

Lift up to 80 lbs

Education

High School Diploma or equivalent

Job description

Summary Of Position

The Delivery Driver will deliver and unload various company products, including, but not limited to, seafood, beef, poultry, and gourmet products. The employee will act as the key point of contact for the customer and, in so doing, will provide the highest level of customer service. The incumbent will ensure that high safety standards are always maintained while operating Fortune Fish and Gourmet’s vehicle. Moreover, the utmost care will be applied in handling the company’s perishable products in accordance with HACCP.

Summary Of Position

The Delivery Driver will deliver and unload various company products, including, but not limited to, seafood, beef, poultry, and gourmet products. The employee will act as the key point of contact for the customer and, in so doing, will provide the highest level of customer service. The incumbent will ensure that high safety standards are always maintained while operating Fortune Fish and Gourmet’s vehicle. Moreover, the utmost care will be applied in handling the company’s perishable products in accordance with HACCP.

Responsibilities

• Perform all pre-trip responsibilities, including checking route numbers and account numbers for assigned deliveries.
• Perform necessary vehicle safety inspections for the vehicle.
• Drive and deliver customer orders according to a predetermined route. Ensure the vehicle is properly secured during drop-offs.
• Load and unload products from the vehicle using a dolly or other appropriate devices safely.
• Verify delivery of items with the customer and obtain proper signatures confirming receipt of the product.
• Contact management to discuss issues or concerns as they arise throughout the workday.
• Perform all post-delivery actions, including unloading damaged product, customer returns, and completing any necessary documents.
• Follow Department of Transportation (DOT) and Hazard Analysis Critical Control Point (HACCP) regulations during the operation of the truck and handling of the product.
• Develop and maintain high levels of customer satisfaction and goodwill by providing professional assistance and by demonstrating an interest in the customer’s needs. Report any complaints to the supervisor.
• Collect money from customers and properly record transactions on company documentation, including invoices. Ensure that payment (cash, checks, etc.) is properly secured.
• Ensure that safety training is current as per company policy.
• Supports the Fleet Manager by ensuring that vehicles are maintained according to schedule and records are current and correct.
• Other duties as assigned by supervisor.

Minimum Requirements

• Education – High School Diploma or equivalent.
• Experience – One to two years of commercial driving experience is a plus. Transportation of temperature-controlled product experience preferred.
• Customer Service – Friendly, outgoing, and courteous customer service demeanor.
• Work ethic – A sense of urgency in meeting critical and time-sensitive deadlines with the ability to work with limited supervision.
• Licensing - Must have a valid standard license.
• Environmental – Available to work long shifts and Saturdays.
• Language – Basic English speaking proficiency.
• A combination of the above will also be considered.

Physical Requirements

• Prolonged standing, sitting, walking, and driving
• Regularly be able to lift up to 80 pounds; may occasionally need to lift over 80 pounds
• Requires constant mental and visual attention, as well as the ability to see well in limited light scenarios
• Repetitive reaching, bending, and twistingRepetitive pushing and pulling
• Must be able to successfully pass a Medical Examiner’s Certification.

Fortune Fish & Gourmet is an equal opportunity employer.

Our Mission is to elevate meals and lives by uniting unmatched product quality and selection with responsible sourcing, faithful stewardship, and unparalleled commitment to our customers’ and team members’ success.

Our Vision is a world in which we can all:

Do good. Be great. Scale excellence.