Drive Up & Go Operations Lead - Elevate Customer Experience

Shaw’s and Star Market; Dartmouth (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health & wellness benefits

Paid time off

Career development

Inclusive workplace

Job summary

Albertsons Companies is seeking an Assistant Drive Up & Go Manager to lead high‑volume Home Shopping fulfillment, ensuring accurate orders and excellent customer service. You will manage daily operations, coach staff, and optimize processes to support digital sales growth.

The role requires hands‑on leadership, strong communication, and the ability to thrive in a fast‑paced environment while upholding safety and quality standards.

Qualifications

• Strong customer-service focus with excellent communication skills.
• Effective people management, coaching, and team-building abilities.
• Ability to manage in a fast-paced, high-volume environment.

Responsibilities

• Oversee daily Home Shopping Department operations, ensuring timely, accurate order fulfillment.
• Deliver seamless pick-up and delivery experiences while addressing customer concerns.
• Coordinate end-to-end fulfillment including picking, staging, dispensing, and delivery (where applicable).
• Ensure use of Home Shopping technology, handheld devices, and fulfillment systems.

Skills

Customer service

People leadership

Organization

Communication

Job description

Albertsons Companies is seeking an Assistant Drive Up & Go Manager to lead high‑volume Home Shopping fulfillment, ensuring accurate orders and excellent customer service. You will manage daily operations, coach staff, and optimize processes to support digital sales growth.

The role requires hands‑on leadership, strong communication, and the ability to thrive in a fast‑paced environment while upholding safety and quality standards.