D.U.G. Operations Lead - Assistant Manager

Tom Thumb Supermarket; Richardson (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access

Associate discounts

Benefits package

Job summary

Albertsons Companies is hiring a Assistant D.U.G. Manager to lead the Drive Up & Go department and ensure accurate, timely order pickup and delivery. You will drive customer satisfaction, coaching associates, and maintaining operational standards in a fast-paced online grocery setting.

You will oversee order fulfillment, inventory support, and program execution while promoting safety and compliance. This role offers growth opportunities within store operations and leadership.

Qualifications

• High school diploma or equivalent preferred.
• Retail, grocery, e-commerce, or customer service experience preferred.
• Leadership or supervisory experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer and technology proficiency required.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Assist in managing the daily operation of the Drive Up & Go department.
• Oversee order picking, staging, loading, and delivery preparation processes.
• Ensure customer orders are completed accurately and within established service time standards.
• Monitor workload distribution and staffing needs throughout the day.
• Support execution of company initiatives, promotions, and operational programs.
• Deliver exceptional service to pickup and delivery customers.
• Address customer questions, concerns, substitutions, and order issues promptly and professionally.
• Foster a customer-first culture focused on convenience, accuracy, and satisfaction.
• Monitor customer feedback and implement improvements to enhance the customer experience.
• Ensure associates follow department procedures and productivity standards.
• Monitor order fulfillment metrics, service levels, and department performance goals.
• Identify opportunities to improve efficiency and workflow.
• Support technology and system usage related to order management and fulfillment operations.
• Assist with inventory management and product availability.
• Minimize order shortages, substitutions, and shrink through effective execution.
• Support achievement of department sales, labor, and productivity goals.
• Help analyze department performance and implement action plans for improvement.
• Assist in recruiting, training, coaching, and developing department associates.
• Promote teamwork, accountability, and a positive work environment.
• Delegate daily assignments and provide direction to team members.
• Deliver ongoing performance feedback and support associate growth.
• Assume department leadership responsibilities when the D.U.G. Manager is absent.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Ensure proper handling of food products and temperature-sensitive items.
• Promote a safe working environment for associates and customers.
• Support department readiness for audits, reviews, and inspections.

Skills

Leadership

Communication

Problem-solving

Tech proficiency

Flexibility

Education

High school diploma

Job description

Albertsons Companies is hiring a Assistant D.U.G. Manager to lead the Drive Up & Go department and ensure accurate, timely order pickup and delivery. You will drive customer satisfaction, coaching associates, and maintaining operational standards in a fast-paced online grocery setting.

You will oversee order fulfillment, inventory support, and program execution while promoting safety and compliance. This role offers growth opportunities within store operations and leadership.