Drive Thru Ambassador - St. John - FT

Goodwill-Industries; Saint John (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-Industries is hiring a donation associate responsible for greeting donors, unloading and pricing donations, and maintaining a clean, organized donation area. You will follow safety protocols, document intake, and collaborate with teammates to ensure smooth store operations.

The role emphasizes excellent customer service, attention to detail in sorting and pricing, and quick learning of donation policies.

Qualifications

• Excellent customer service and donor engagement.
• Friendly, approachable demeanor in all interactions.
• Strong attention to detail for sorting and pricing donations.
• Ability to quickly learn donation policies and guidelines.
• Basic understanding of safety protocols and lifting techniques.
• Ability to work efficiently in a fast-paced environment.
• Strong teamwork and communication with colleagues and supervisors.

Responsibilities

• Greet donors warmly, assist with unloading donations, and express appreciation.
• Receive, inspect, sort, and price donated items per guidelines for resale.
• Follow safety protocols to maintain a secure work environment and prevent injuries.
• Keep the donation area clean, organized, and hazard-free.
• Accurately document donation intake and report discrepancies to management.
• Collaborate with team and supervisors to support store operations.

Skills

Customer service

Friendly demeanor

Attention to detail

Policy learning

Safety awareness

Teamwork

Communication

Job description

Job Objective:To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Essential Job Functions:Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.Other duties as assigned by supervisor.Required Education and Skills:Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.Qualifications:Authorized to work in the United States.Flexible availability.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.