Drive Thru Ambassador - Gary - FT

Goodwill-Industries; Gary (IN); On-site; USD 24,000 - 30,000; Full time

Job summary

Goodwill-Industries in Gary, IN seeks a Donation Attendant to greet donors, assist with unloading donations, and price items for resale. You will inspect, sort, and document donations while following safety protocols and Kaizen principles to improve efficiency.

The role reports to the Salvage Outlet Manager and requires a friendly, detail‑oriented approach, with the ability to lift up to 50 lbs in a fast-paced environment.

Qualifications

• Excellent customer service with donors and a friendly, professional demeanor.
• Strong attention to detail when sorting, inspecting, and pricing donated items.
• Ability to learn donation policies and safety protocols quickly.
• Willingness to work in a fast-paced retail donation environment.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price items per guidelines for resale.
• Maintain a clean, organized donation area and safe work environment.
• Document donation intake and report discrepancies to management.
• Collaborate with team and supervisors to support store operations.

Skills

Customer service

Detail orientation

Teamwork

Safety awareness

Communication skills

Tools

Material handling equipment

Job description

Job Objective:To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Salvage Outlet Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.Essential Job Functions:Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.Other duties as assigned by supervisor.Required Education and Skills:Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.Qualifications:Authorized to work in the United States.Flexible availability.Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.Able to safely operate material handling equipment, use personal protective equipment (PPE) and light industrial equipment.