Drive Thru Ambassador - Dyer - PT

Goodwill Industries of Michiana; Dyer (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Drive Thru Ambassador to provide exceptional customer service in a fast-paced retail environment. This part-time role focuses on efficiently receiving, sorting, and pricing donations while ensuring a welcoming experience for donors. The ideal candidate will embody the company's mission and core values, working collaboratively with team members to maintain a clean and organized donation area. If you have a passion for helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Strong attention to detail for sorting and pricing donations.

Responsibilities

• Greet donors and assist with unloading donations.
• Sort, inspect, and price donated items efficiently.
• Maintain a clean and organized donation area.

Skills

Customer Service Skills

Attention to Detail

Teamwork

Communication Skills

Education

High School Diploma or Equivalent

Job description

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Job Objective
To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

Required Education And Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Non-profit Organization Management