Drive-In General Manager: Lead Teams & Guest Experience

Sonic Drive-In; New Braunfels (TX); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

SONIC Drive-In in Texas seeks a General Manager to lead daily operations, supervise crew and management, and ensure outstanding guest experiences. You will train staff, schedule shifts, manage inventory and payroll, and drive improvements in service and sales.

The role requires strong leadership, hours flexibility, and knowledge of labor laws and health regulations. You will also develop marketing plans to grow business and profitability.

Qualifikationen

• 2+ years restaurant management experience (QSR preferred).
• Ability to work irregular hours, nights, weekends and holidays.
• Knowledge of labor laws and health/sanitation regulations.
• Strong leadership, verbal and written communication.
• Basic accounting and computer skills.

Aufgaben

• Manages, trains, monitors and coaches Crew/Team members, Carhops and Skating Carhops.
• Directs and assigns drive-in restaurant employees to meet operational standards.
• Prepares employee work schedules; adjusts staffing as needed.
• Monitors inventory; places orders within cost controls.
• Maintains payroll and employment records; ensures reporting accuracy.
• Resolves guest requests and complaints with calm, professional manner.
• Interview and hire staff to achieve proper staffing levels.
• Develops action plans to address unfavorable financial/sales trends.
• Develop and implement a marketing plan.

Kenntnisse

Leadership

Staff coaching

Communication

Problem solving

Multi-tasking

Payroll records

Basic accounting

Recruiting & interviewing

Ausbildung

High school diploma or equivalent

Business/Restaurant management studies preferred

Tools

Payroll software

Restaurant POS systems

Jobbeschreibung

It’s the dream job you never have to wake up from. At SONIC, you’ll whistle while you work, gaining a sense of accomplishment along the way. You’ll interact with fantastic people, earn great pay, sport a cool uniform.

As a SONIC Drive-In restaurant General Manager, you are indeed a general—leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.

Essential General Manager restaurant job duties are listed below:

• Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interview and hire restaurant crew and management team members to achieve proper staffing levels
• Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
• Develop and implement a marketing plan

Requirements:

Additional General Manager Requirements:

• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Willingness to abide by the appearance, uniform and hygiene standards at SONIC

Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’ . . . you get the picture!It’s downright sensational!!

All that’s missing is you, so APPLY TODAY!

SONIC and its independent franchise owners are Equal Opportunity Employers.