Dream Cruise Consultant - Remote Australia

Flight Centre Travel Group; United States; Teletrabalho; USD 36 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Exclusive cruise discounts

350+ staff discounts

Employee share plan

Wellbeing discounts

Resumo da oferta

Flight Centre Travel Group is seeking a Remote Cruise Consultant for Australia to help customers plan dream cruises—from onboard ship inspections to exclusive discounts. You’ll guide clients from dreaming to booking, delivering top-notch service via walk-in, email and phone enquiries, while hitting monthly sales targets.

The role requires customer service experience with sales targets, cruise knowledge or travel background, and a proactive, detail-oriented approach in a fast-paced environment.

Qualificações

• Customer service experience with exposure to sales targets.
• Previous travel or cruise experience preferred.
• GDS experience preferred.
• Keen eye for detail and strong problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Motivation, organisation and a love of exceeding expectations.

Responsabilidades

• Quote, book, and invoice cruise bookings and packages with accuracy and flair
• Achieve monthly sales targets and KPIs
• Deliver outstanding service across walk-in, email, and phone enquiries
• Maximise every opportunity through upselling and cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain strong product knowledge to confidently recommend the perfect cruise

Conhecimentos

Customer service

Sales targets

Cruise experience

GDS experience

Attention to detail

Fast-paced

Organised

Results oriented

Ferramentas

GDS systems

Descrição da oferta de emprego

Flight Centre Travel Group is seeking a Remote Cruise Consultant for Australia to help customers plan dream cruises—from onboard ship inspections to exclusive discounts. You’ll guide clients from dreaming to booking, delivering top-notch service via walk-in, email and phone enquiries, while hitting monthly sales targets.

The role requires customer service experience with sales targets, cruise knowledge or travel background, and a proactive, detail-oriented approach in a fast-paced environment.