Drain Solutions Specialist

Action Air Plumbing & Septic LLC; Lubbock (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

PTO

Health stipend

Take-home vehicle

Mon-Fri schedule

Job summary

Action Air Plumbing & Septic LLC in Lubbock is seeking a Drain Solutions Specialist who focuses on customers and growth. You’ll meet homeowners with drain and sewer concerns, run camera inspections, and guide them through repair or replacement options.

You don’t need plumbing experience—training is provided. The role emphasizes people skills, results, and the ability to explain complex solutions clearly while maintaining a five-star customer experience from first contact to project completion.

Qualifications

• Strong communication and people skills are essential.
• Results-driven and motivated by goals are important.
• Able to explain technical solutions in plain language to homeowners.
• Coachable, independent, and capable of managing your day.

Responsibilities

• Perform sewer camera inspections and identify common drain and sewer problems.
• Talk with homeowners about concerns and what they're experiencing.
• Explain findings in clear, easy-to-understand language.
• Develop and present repair and replacement options.
• Prepare estimates and help customers determine the best solution for their home.
• Follow up on open estimates and opportunities.
• Coordinate approved projects with plumbing and installation teams.
• Maintain notes, photos, videos, and documentation.
• Meet individual sales and conversion goals.
• Deliver a five-star customer experience from start to finish.

Skills

Strong communication

People skills

Results-driven

Confident asking for the business

Detail-oriented

Coachable

Independent worker

Motivated by goals

Relationship-building

Job description

Action Air Plumbing & Septic is looking for a customer-focused and growth-minded Drain Solutions Specialist to join our growing team.

This is a customer-facing sales role, not a traditional plumbing position. You'll meet with homeowners experiencing drain and sewer problems, use camera technology to identify what's happening, and help them understand their options for repair or replacement.

You do not need to be a plumber - we can teach the right person the technical side of the job. We're looking for someone who is great with people, motivated by results, and confident helping customers make the right decisions for their budget and homes.

YOUR DAY-TO-DAY JOB

• Perform sewer camera inspections and identify common drain and sewer problems
• Talk with homeowners about their concerns and what they're experiencing
• Explain your findings in clear, easy-to-understand language
• Develop and present repair and replacement options
• Prepare estimates and help customers determine the best solution for their home
• Follow up on open estimates and opportunities
• Coordinate approved projects with our plumbing and installation teams
• Maintain accurate notes, photos, videos, and documentation
• Meet individual sales and conversion goals
• Deliver a five-star customer experience from start to finish

WHAT MAKES A GREAT CANDIDATE

• Strong communication and people skills
• Results-driven and motivated by goals
• Comfortable discussing larger home investments with customers
• Confident asking for the business without being pushy
• Willingness to slow down and spend time building relationships and explaining technical solutions to customers
• Detail-oriented and comfortable using technology
• Coachable and eager to learn
• Able to work independently and manage your day effectively
• Motivated to win, but never at the expense of doing what's right for the customer

Plumbing experience is welcome, but it is not required.

Experience in in-home sales, home improvement, automotive sales, roofing, restoration, foundation, windows, outside sales, or other customer-facing sales roles would translate especially well to this position.

TRAINING TO SUPPORT SUCCESS

We'll train you on drain and sewer systems, camera equipment, identifying common problems, our repair and replacement solutions, estimating, and our service and sales process. We provide ongoing training and support to every employee both in-house and through best practices organizations to set every member of our team up for long-term success.

WHY ACTION?

Action Air Plumbing & Septic has been serving Lubbock and the South Plains since 1985. We're a locally‑owned and operated home service company that's growing quickly and committed to creating a great experience for both our customers and our team. We almost exclusively serve residential customers and are committed to bringing a five-star experience to every home we enter.

We are also committed to bringing a five-star experience to our employees by offering generous PTO, a health insurance stipend, a company take-home vehicle, and a predictable Monday‑Friday schedule that allows you to spend time with your family and the people you care about most.

We're looking for driven, competitive people who want to learn, grow, and be part of one of Lubbock's fastest-growing companies. If you're great with people, motivated by results, and looking for an opportunity where your performance matters, we'd love to meet you.

Offer of employment is contingent on a criminal background check and drug screen.