Drain & Sewer Technician - Field Service Pro

Mr.-Plumber-Atlanta; Marietta (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonus opportunities

Company-provided vehicle and equipment

Health, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Family-friendly scheduling

Career advancement opportunities

A team-oriented work environment

Job summary

Mr. Plumber is seeking a dependable Drain Technician to diagnose and resolve residential plumbing issues, delivering high-quality service to homeowners in the Marietta area.

The role emphasizes hands-on work, independence, and a commitment to customer satisfaction. The company provides training, tools, and support for a long-term career in home services, along with a team-oriented environment.

Qualifications

• 1-2 years experience in drain diagnoses and problem solving.
• Knowledge of residential and commercial plumbing.
• Mechanical aptitude.
• Professional appearance and grooming.
• Strong communication and customer service skills.
• Ability to work independently.

Responsibilities

• Camera and diagnose sewer and mainline plumbing problems and provide cost estimates to the customer.
• Provide solutions to sewer, drain and mainline problems.
• Educate and assist customers on the importance of sewer inspection, repair and replacement.
• Unclog and clean sewers and drains for the customer using proper equipment and tools.
• Protect all company drain equipment and jetting equipment against abuse, misuse and negligence.
• Work with field technicians, warehouse, dispatch and management to ensure overall success.
• Exhibit a professional and knowledgeable attitude.
• Diagnose, repair, and install residential plumbing systems and components.
• Troubleshoot plumbing issues involving water lines, drains, toilets, faucets, water heaters, and other residential plumbing systems.
• Perform plumbing repairs and installations according to company standards and applicable codes.
• Identify the root cause of plumbing problems and clearly communicate findings to homeowners.
• Explain recommended repairs and solutions in a way homeowners can easily understand.
• Provide customers with options for resolving identified plumbing issues and obtain approval before completing additional work.
• Perform drain cleaning and other plumbing services when needed.
• Use plumbing tools, diagnostic equipment, sewer cameras, and other equipment as required.
• Remove and replace plumbing fixtures and components as necessary to complete repairs.
• Maintain accurate service documentation using company technology.
• Keep your company vehicle, tools, and equipment clean, organized, stocked, and properly maintained.
• Follow all company safety policies, procedures, and quality standards.
• Respect customers’ homes and property by maintaining a clean and professional work environment.
• Communicate effectively with dispatch, management, and other members of the team.
• Provide an exceptional customer experience from arrival through completion of the service.

Skills

Drain diagnosis

Residential plumbing

Mechanical aptitude

Customer service

Self-motivation

Valid driver's license

Job description

Mr. Plumber is seeking a dependable Drain Technician to diagnose and resolve residential plumbing issues, delivering high-quality service to homeowners in the Marietta area.

The role emphasizes hands-on work, independence, and a commitment to customer satisfaction. The company provides training, tools, and support for a long-term career in home services, along with a team-oriented environment.