Draft Service Technician - Northern California

Breakthru Beverage Group; Richmond (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical (HMO & PPO)

Dental

Vision

401(k) matching

Annual PTO accrual

FSAs rollover

Life and AD&D Insurance

Job summary

Breakthru Beverage Group seeks a field service technician to support on-premise customers across North and Central California. You will perform draught line service, installations, and occasional product deliveries for events, driving within a large region with a company vehicle provided.

The role emphasizes hands-on beer systems knowledge, strong communication, and the ability to manage multiple service requests in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Bachelor’s degree in related field preferred.
• Experience in customer service and communication skills.

Responsibilities

• Provide responsive service and communicate effectively with account employees.
• Service equipment within state guidelines and troubleshoot draught lines.
• Complete draught line service and installs.
• Assist with product deliveries for installs and special events.
• Manage sales tools and train others on basic maintenance.
• Prioritize service requests and maintain records and logs.

Skills

Customer service

Communication skills

Multi-tasking

Problem-solving

Team collaboration

Education

High School diploma or equivalent

Bachelor’s degree in related field

Tools

MS Office

Presentation software

Job description

Location

Richmond CA USA

Time Type

Full time

Job Family Group

Sales

Job Description Summary

Position Summary:

The primary purpose of this position is to ensure to support on-premise customers through service calls and equipment installation. May also assist with special event set-up and execution.

This role supports North and Central California accounts - candidates will need to be comfortable driving in a larger coverage territory.

Candidates should have strong beer knowledge and understanding of how draft beer systems operate.

This is a hands‑on role that may be required to assist with cleaning draft lines, per request.

Company vehicle provided for this role.

Job Responsibilities

• Provide responsive service and communicate effectively with account employees.
• Service equipment within state guidelines. Troubleshoot non‑working or poor pouring draught lines.
• Complete draught line service and installs.
• Perform product delivery when needed on installs, for special events, and/or when needed for accounts based on needs.
• Manage and maintain sales tools (samples, POS, etc.).
• Train others on basic draught maintenance.

Effectively prioritize and manage multiple service requests independently.

• Communicate priorities, needs, and the completion of daily service activities with management.
• Maintain logs, trackers, and records as required.
• Manage and maintain vehicle, tools, and service equipment.
• Maintain draught knob inventory and special event equipment.

Other duties, as assigned by the jobholder’s supervisor, may also be required.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Minimum Qualifications

• High School diploma or equivalent
• Minimum of 1 year of experience in working with a draught beer system
• Basic PC skills using MS Office and other various computer programs including presentation software
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Analytic and Reporting skillsUtilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications

• Bachelor’s degree in related field
• Mechanical and technical aptitude

Physical Requirements

• Frequently sit, stand, bend, squat, and reach.
• Frequently climb into and out of truck.
• Regularly lift 45-65 lbs.
• Occasionally lift, up to 160 lbs.
• Must talk, hear, use hands and fingers to operate a vehicle and tech device.

Competencies

• Accountable for meeting own targets, work is reviewed periodically.
• Problems encountered will be defined, repetitive, and routine with a solution readily available.

Salary and Benefit Statement

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills, and prior relevant experience.

Compensation

• Hourly range - $25.47- $34.58/hr

Benefits

• Medical (HMO & PPO), Dental, Vision (PPO)401(k) matching.
• Annual PTO Accrual
• Rollover Flexible Spending Accounts (FSAs)
• Free Life and AD&D Insurance Employee Assistance Program

Equal Opportunity Employment

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) . If you need a reasonable accommodation because of a disability for any part of the employment process, please call [phone] and let us know the nature of your request and your contact information.

Company Culture

We’re driven to be the industry leader in every way, including how we treat our associates. Which is why we’ve built a people‑centric, relationship‑driven culture designed to maximize career advancement, a sense of belonging, and wellness. Focused on enhancing every aspect and phase of your career, the Breakthru experience includes our commitment to your growth, belonging, and wellness.

Breakthru Beverage is a family‑owned and operated company with operations across the U.S. and Canada, and more than $8 billion in annual sales driven by a team of 10,000 associates. We deliver world‑renowned brands to the doorsteps of North America’s retail, bar and restaurant businesses.