Draft Service Technician

Breakthru Beverage Group; Minneapolis (MN); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health care benefits

Life insurance

Time off benefits

401(k) plan

Job summary

Breakthru Beverage Group in Minneapolis, MN is seeking a full-time on-site Service Technician to support on-premise customers with draught beer systems, installs, and event setups. You will also manage delivery for installs and events and train others in maintenance.

The role requires experience with draught systems, strong communication, and the ability to multi-task in a fast-paced environment. Health benefits and 401(k) are included.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience with a draught beer system.
• Basic PC skills with MS Office and presentation software.
• Strong communication and customer service skills.
• Ability to multi-task and meet deadlines.
• Analytical and reporting skills.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Service equipment within state guidelines and troubleshoot draught lines.
• Complete draught line service and installs.
• Assist with product delivery for installs and events.
• Manage sales tools such as samples and POS.
• Train others on basic draught maintenance.
• Prioritize and manage multiple service requests.
• Communicate progress to management.
• Maintain logs, trackers, and records.
• Maintain vehicle, tools, and equipment.
• Maintain draught knob inventory and event equipment.

Skills

Customer service

Communication skills

Multi-tasking

Analytical thinking

Problem-solving

Team collaboration

Attention to detail

Education

High School diploma or equivalent

Bachelor’s degree in related field

Tools

MS Office

Presentation software

Job description

Job Family Group

Sales

Time Type

Full time

Position Summary

The primary purpose of this position is to ensure to support on-premise customers through service calls and equipment installation. May also assist with special event set-up and execution.

Job Responsibilities

• Service equipment within state guidelines. Troubleshoot non-working or poor pouring draught lines.
• Complete draught line service and installs.
• Perform product delivery when needed on installs, for special events, and/or when needed for accounts based on needs.
• Manage and maintain sales tools (samples, POS, etc.).
• Train others on basic draught maintenance.
• Effectively prioritize and manage multiple service requests independently.
• Communicate priorities, needs, and the completion of daily service activities with management.
• Maintain logs, trackers, and records as required.
• Manage and maintain vehicle, tools, and service equipment.
• Maintain draught knob inventory and special event equipment.

Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications

• High School diploma or equivalent
• Minimum of 1 year of experience in working with a draught beer system
• Basic PC skills using MS Office and other various computer programs including presentation software
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Analytic and Reporting skills
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications

• Bachelor’s degree in related field
• Mechanical and technical aptitude

Physical Requirements

• Frequently sit, stand, bend, squat, and reach.
• Frequently climb into and out of truck.
• Regularly lift 45-65 lbs.
• Occasionally lift, up to 160 lbs.
• Must talk, hear, use hands and fingers to operate a vehicle and tech device.

Competencies

• Accountable for meeting own targets, work is reviewed periodically.
• Problems encountered will be defined, repetitive, and routine with a solution readily available.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience.

Compensation

$23.26 - $34.30/Hr.

This position is eligible for health care benefits, life insurance, time off benefits and participation in the Company's 401(k) plan

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call [phone] and let us know the nature of your request and your contact information.