Draft Service Tech (Beer) - Northern California

Breakthru Beverage Group; San Jose (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical (HMO & PPO)

Dental

Vision (PPO)

401(k) matching

Annual PTO accrual

FSAs

Life and AD&D Insurance

Employee Assistance Program

Job summary

Breakthru Beverage Group in California in need of a Field Service Technician to support on-premise accounts with service calls and equipment installations. The role covers North and Central California; candidates must be comfortable driving across a large territory and possess strong beer knowledge.

The position includes hands-on work, equipment cleaning when needed, and a company vehicle is provided. Applicants should be able to deliver excellent customer service and perform multi-tasked

Qualifications

• High School diploma or equivalent.
• 1 year minimum experience with a draught beer system.
• Basic PC skills including MS Office and presentation software.

Responsibilities

• Provide responsive service and communicate effectively with account employees.
• Service and troubleshoot draught lines and equipment.
• Complete draught line service and installs.
• Assist with product delivery for installs, events, and account needs.
• Manage and maintain sales tools (samples, POS).
• Train others on basic draught maintenance.
• Prioritize and manage multiple service requests independently.
• Communicate priorities and maintain logs and records.

Skills

Customer service

Communication

Multi-tasking

Problem-solving

Teamwork

Analytical skills

MS Office

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Job description

Job Family Group

Sales

Time Type

Full time

Job Description Summary

The primary purpose of this position is to ensure to support on-premise customers through service calls and equipment installation. May also assist with special event set-up and execution.

This role supports North and Central California accounts - candidates will need to be comfortable driving in a larger coverage territory.

Candidates should have strong beer knowledge and understanding of how draft beer systems operate.

This is a hands-on role that may be required to assist with cleaning draft lines, per request.

Company vehicle provided for this role.

Job Responsibilities

• Provide responsive service and communicate effectively with account employees.
• Service equipment within state guidelines. Troubleshoot non-working or poor pouring draught lines.
• Complete draught line service and installs.
• Perform product delivery when needed on installs, for special events, and/or when needed for accounts based on needs.
• Manage and maintain sales tools (samples, POS, etc.).
• Train others on basic draught maintenance.

Effectively prioritize and manage multiple service requests independently.

• Communicate priorities, needs, and the completion of daily service activities with management.
• Maintain logs, trackers, and records as required.
• Manage and maintain vehicle, tools, and service equipment.
• Maintain draught knob inventory and special event equipment.

Other duties, as assigned by the jobholder’s supervisor, may also be required.

Minimum Qualifications

• High School diploma or equivalent
• Minimum of 1 year of experience in working with a draught beer system
• Basic PC skills using MS Office and other various computer programs including presentation software
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Analytic and Reporting skills
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment

Preferred Qualifications

• Bachelor's degree in related field
• Mechanical and technical aptitude

Physical Requirements

• Frequently sit, stand, bend, squat, and reach.
• Frequently climb into and out of truck.
• Regularly lift 45-65 lbs.
• Occasionally lift, up to 160 lbs.
• Must talk, hear, use hands and fingers to operate a vehicle and tech device.

Competencies

• Accountable for meeting own targets, work is reviewed periodically.
• Problems encountered will be defined, repetitive, and routine with a solution readily available.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Salary And Benefit Statement

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills, and prior relevant experience.

Compensation

• Hourly range - $25.47- $34.58/hr

Benefits

• Medical (HMO & PPO), Dental, Vision (PPO)401(k) matching.
• Annual PTO Accrual
• Rollover Flexible Spending Accounts (FSAs)
• Free Life and AD&D Insurance Employee Assistance Program

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call [phone] and let us know the nature of your request and your contact information.