Draft and Dispute Specialist

Pioneer Federal Credit Union; Mountain Home (ID); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental and vision insurance

8% Employer Matching 401(k)

12 paid holidays

PTO 16 days first year

Wardrobe Salary Advance up to $300

Technology Salary Advance up to $2,000

Wellness Advance up to $1,000

Tuition reimbursement up to $2,300 per

Childcare reimbursement up to $100 per

Job summary

Pioneer Federal Credit Union in Mountain Home, ID invites an enthusiastic Draft and Dispute Specialist to join the Payment Services team. The role focuses on processing debit/credit, Zelle, drafts, and ACH disputes, with strong data validation and timely case handling.

You will support branches and members, and assist with back-office responsibilities in a dynamic payments environment. Candidates should have at least one year of related experience, a high school diploma or GED, and excellent

Qualifications

• Minimum one year of similar or related experience.
• High school diploma or GED required.
• Excellent communication and data-entry skills.
• Detail-oriented with accuracy and organizational ability.

Responsibilities

• Process debit/credit, Zelle, draft, and ACH disputes promptly and accurately.
• Provide back-office support across Payment Services and assist branches and members.

Skills

Communication skills

Data entry

Attention to detail

Dispute processing

Education

High school diploma or GED

Tools

10-key calculator

Job description

Job Details

Job Location: Mountain Home Admin Office - MOUNTAIN HOME, ID 83647

Position Type: Full Time

Job Category: Banking

Pioneer offers a complete benefits package to all team members that includes, but not limited to:

• An excellent compensation package starting at $19.25 (DOE)
• An 8% Employer Matching dollar-for-dollar 401(k) program after Year One
• Health, dental and vision insurance
• Pioneer pays a minimum of 80% of the premiums for team members AND dependents
• 12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
• Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays
• PTO accrual increases with Pioneer seniority
• Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
• Up to $2,000 in Interest-free Technology Salary Advance
• Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
• Up to $2,300 in Tuition reimbursement per semester
• Childcare reimbursement up to $100 per child per month
• So much more!

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Draft and Dispute Specialist at our Mountain Home Administrative Office. Candidates must be eligible for membership at Pioneer to obtain employment.

Pioneer Federal Credit Union (Pioneer) takes our organization culture seriously, and every team member understands it is their responsibility to be a brand champion who plays a critical role in driving our members, business partners (internal and external), and their families to stronger financial futures. A part of everyone's role is to demonstrate a commitment to Pioneer's vision and mission, embody our core values, behaviors, and proactively contribute to our credit union's growth and progress.

The Payment Services Department is a very diverse department focusing on many areas of payment processing within the credit union. Some of those areas include Automated Clearing House (ACH), Drafts, Wires, Remote Deposit Checks, Zelle, Card transactions and disputes, as well as Instant Issue cards. The Payment Services department also provides back-office support for team members, branches, and members with research, new starts and check payments received in the mail. Supports the Payment Services Manager and Lead Payment Services Specialist with meeting established goals for service, productivity and quality of work.

Essential Functions and Responsibilities

• Process debit/credit, Zelle, draft, and ACH disputes presented by our membership in a timely manner to maintain and ensure compliance requirements. This will include, but is not limited to, validating appropriate data, creating new cases, and preliminary investigations from internal and external systems to pursue appropriate course of action. Input and track all disputes to ensure they are completed without error. Give and remove provisional credit as needed. Pull in reports and send compliance letters as required by Regulation E. Answer and make calls, IMs, and emailed questions from all other branches, departments or membership on a daily basis regarding disputes. Process daily draft files and other daily processes that have been assigned by the Payment Services Manager and/or Lead Payment Services Specialist.
• Provide support with flexible shifts to accommodate the possibility of extended operating hours as needed. Acts as back-office support for all other areas within the department for branches, other departments or members as knowledge and time permits. Learn, work with, and utilize programs and processes setup within the Payment Services department. Supports the Payment Services team with calling members in regard to negative balances in the account, New Starts, and posting checks for specific accounts/loans received in the mail.

QualificationsExperience: Minimum one year of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships or soliciting cooperation.

Other Skills: Excellent communication skills required. Excellent organizational and data entry skills with strong attention to details and accuracy. Work independently while supporting a team environment. 10-key calculator, keyboard

Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions.

Work Environment: Normal light, heat, air, and space in work environment