DQ General Manager

Parmarstores; Vienna (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A popular fast-food restaurant is seeking a dedicated individual to manage operations and foster a positive team atmosphere. Candidates will be responsible for brand representation, staff training, and operational standards to enhance customer satisfaction. If you have a passion for exceptional service and effective team management skills, this position offers a great opportunity in a vibrant environment.

Qualifications

• No formal qualifications listed in the job ad.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations and deliver fan first service through timely and quality service.
• Develop the restaurant’s business plan working with the owner.
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls.
• Hire, train, coach, and develop the store management team and hourly crew members.
• Create and maintain a positive, safe, clean, and inviting environment.
• Ensure that Food Safety is the top training priority.
• Solve fan concerns and embrace Dairy Queen’s service recovery standards.
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Job description

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Develop the restaurant’s business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management