DP Technical Product Manager

Domino Group; Gurnee (IL); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health Savings Account with Employer Contributions

Flexible Spending Accounts

Dental and Vision Plans

401(k) Retirement Plan with generous employer match

Voluntary benefits such as pet insurance and legal assistance

Paid Parental Leave and Paid Volunteer Day

Vacation, Sick Days, Floating Holidays and Company Holidays

Annual Bonus

Summer Friday Program

Company closure between Christmas and New Years

Job summary

A prominent technical services firm in Gurnee seeks a DP Technical Product Manager responsible for managing product training and providing technical support across departments. The ideal candidate has a Bachelor's degree in a technical field, at least 5 years of relevant experience, and excellent communication and management skills. This position allows for hybrid or fully remote work and offers a competitive salary ranging from $90,000 to $110,000, along with a robust benefits package including health plans, 401(k), and paid leave.

Qualifications

• 5+ years of experience in a technical or service role.
• Previous product management or technical product management experience is a plus.
• Valid driver's license required.
• Willing to travel up to 40%.

Responsibilities

• Manage product training structure and ensure materials are complete.
• Provide expert-level technical support and manage escalation.
• Liaise with Technical Support Groups to support local escalation.
• Manage all technical documentation associated with assigned products.
• Support and deliver training for the commercial team.

Skills

Time management

People management

Written communication

Technical writing

Training development

Analytical skills

Problem-solving

Microsoft Office proficiency

Troubleshooting

Knowledge of PLC communications

Factory automation solutions

Control systems knowledge

Education

Bachelor’s Degree in a technical field

Job description

Location Gurnee - Head Office, United States

Job Title: DP Technical Product Manager
Compensation: $90,000 - $110,000 (based on qualifications)

Position Summary

This position is responsible for all technical aspects of their assigned products. This role has cross functional responsibility and interacts with all departments on matters relating to their products. The role is primality one of development and will focus on the development of the necessary technical skills within each department to enable them to provide the support needed by the business. This role will also liaise with Domino Group personnel to ensure a strong, collaborative relationship exists with the group technical representatives.

Location

Remote

Main Responsibilities / Essential Functions

• Manage product training structure
• Ensure training materials are complete and up to date
• Ensure trainers are well versed and capable of delivering fundamentals
• Support training efforts to provide expert level instruction
• Provide escalation management
• Take responsibility for the speedy resolution of all product-related technical issues
• Support the overall escalation process and provide insight and expert level diagnosis as needed
• Liaise with group Technical Support Groups to ensure strong working relationships and an adequate network of contacts exist to support local escalation efforts
• Manage and distribute all technical documentation associated with assigned products
• Take responsibility for the content management and effectiveness of all technical documents, within your given areas of responsibility, on the Knowledgebase System
• Provides technical product support to sales and project management team including: pre-sales support (as needed)
• Fully support trade show events
• Supports Commercial training. Work with the Commercial Product Manager(s) to create agendas and deliver portions of the training
• Partners with the Commercial Product Manager(s) to drive and manage Channel Readiness document (CPM has ultimate ownership, but TPM plays a significant role)
• Manages trial program

Supervisory Responsibilities

None

Education & Experience

• Bachelor’s Degree in a technical field required
• At least 5 years in a related technical, service or military role.
• Previous experience in product management, product ownership, or technical product management a plus.
• Valid driver’s license required.
• Willing to travel up to 40%

Skills & Knowledge

• Excellent time management skills with a proven ability to meet deadlines
• Excellent people and management skills to interact with staff, colleagues, cross-functional teams, and third parties.
• Excellent written and verbal communication skills.
• Excellent technical writing skills.
• Experience developing and leading training classes.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and ask for help when necessary.
• Strong knowledge of Microsoft Office – Excel; PowerPoint, Word, Access and other database packages.
• Strong background in troubleshooting and configuring Windows PCs, computer networks, and applications.
• Knowledge of PLC communications and industrial protocols such as Ethernet/IP, EtherCAT, etc.
• Familiarity with factory automation solutions in production line environments.
• Knowledge of control systems, network topology and enterprise systems.

Physical Demands

• Sedentary work. Sedentary work involves exserting no more than 10 pounds of force at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. A certain amount of walking and standing may be necessary in carrying out job duties.

Health & Safety Concerns

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment

Company Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company paid Life and AD&D Insurance, short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays and Company Holidays
• Annual Bonus
• Summer Friday Program that runs from May to October
• Company closure between Christmas and New Years
• Hybrid or fully remote work schedules

U.S. Equal Employment Opportunity

Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.