Downtown Services Lead: Ambassadors, Beautification & Ops

Quad Cities Chamber of Commerce; Davenport (IA); On-site; USD 75,000 - 110,000; Full time

Job summary

Downtown Davenport Partnership (DDP) is seeking a Director, Downtown Services to lead day‑to‑day delivery of services that keep downtown Davenport clean, welcoming, and well maintained. This hands‑on, field‑based role oversees the ambassador program, beautification, maintenance, and vendor relationships.

Approximately 70% of the time is spent in the downtown district providing direct leadership to the Ambassador team, coordinating services, and responding to emerging needs and opportunities.

Qualifications

• Bachelor’s degree in public administration, operations management, urban planning, hospitality, facilities management or a related field, or an equivalent combination of education, training and relevant experience.
• 3+ years of experience in related field
• Strong organizational, time management and follow-through skills
• Ability to coach, mentor, train and supervise seasonal employees
• Ability to build and maintain effective work relationships both internally and externally
• Demonstrated ability to monitor operating budgets, analyze expenses, manage hourly labor costs and recommend annual budget needs
• Ability to manage multiple initiatives and projects simultaneously and meet deadlines
• Excellent verbal and written communication skills
• Availability to occasionally work non-traditional hours (early AM; evenings, weekends, holidays)
• Demonstrable integrity and professionalism in keeping with Chamber standards of conduct
• Ability to be pragmatic without compromising principles and high standards of performance

Responsibilities

• Lead and support the Cleaning Ambassador team and daily downtown service operations.
• Oversee beautification, maintenance, and contracted service delivery.
• Monitor downtown conditions and coordinate timely responses to service needs.
• Manage program budgets, vendors, equipment, assets, technology, and performance reporting.
• Build strong working relationships with City departments, public-safety partners, social-service organizations, businesses, property owners, and other downtown stakeholders.
• Connect DDP’s broader strategic priorities with on the ground execution and measurable results.
• Help create a downtown environment that is clean, welcoming, vibrant, and positioned for continued growth.

Skills

Team leadership

Budget management

Communication

Contract management

Problem solving

Education

Bachelor’s degree in public administration or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Downtown Davenport Partnership (DDP) is seeking a Director, Downtown Services to lead day‑to‑day delivery of services that keep downtown Davenport clean, welcoming, and well maintained. This hands‑on, field‑based role oversees the ambassador program, beautification, maintenance, and vendor relationships.

Approximately 70% of the time is spent in the downtown district providing direct leadership to the Ambassador team, coordinating services, and responding to emerging needs and opportunities.