Downhill Ski Area Rental Shop Supervisor (53023)

Tahoe Donner Association; Truckee (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

Tahoe Donner Association in Truckee, CA seeks a Seasonal Rental Shop Operations Supervisor to oversee daily rental shop activities, inventory, repairs and returns. You will ensure friendly, professional service to members and guests while upholding association policies.

Responsibilities include supervising rental staff, assisting with hiring and payroll, opening/closing procedures, repairs and maintenance of equipment, and safeguarding property.

Qualifications

• Must be able to lift boots, bindings and skis.
• Ability to lift up to fifty (50) pounds.
• Experience with rental shop operations preferred.

Responsibilities

• Provide excellent customer service to members, guests, business partners and employees.
• Resolves guest issues promptly and professionally.
• Develop and maintain knowledge of Tahoe Donner Association products, amenities and pricing.
• Supervise rental staff and assist with training and payroll.
• Open and close Rental Shop daily and set up for winter season.
• Perform major repairs for customer and rental equipment and test equipment for function.
• Collect money from customers who rent equipment.
• Assist with snow removal as needed.

Skills

Customer service

Staff supervision

Hiring seasonal staff

Payroll assistance

Cash handling

Snow removal

Education

High School Diploma

Tools

RTP software

Tuning equipment

Job description

Job Details: Job Location: Downhill Ski Resort - Truckee, CA 96161, Position Type: Seasonal, Salary Range: $26.37 - $36.39 Hourly, Job Shift: Day, Job Category: Other

POSITION SUMMARY

The Rental Shop Operations Supervisor assists with all daily operations of the rental shop, ensuring rental inventory, repairs and returns are handled efficiently and appropriately. This position ensures that all interaction with our members, guests, and the general public are held to the highest standards, by maintaining an enthusiastic and professional work environment consistent with the policies of Tahoe Donner Association. This position reports to the Assistant Director of Winter Operations.

ESSENTIAL FUNCTIONS

• Provide excellent customer service to members, guests, business partners and employees. Ensures all staff meet or exceed the highest level of guest service in the performance of their duties.
• Attends to all guest issues, researching and resolving issues in a timely manner with professionalism, communicates feedback regarding issue and resolution to the appropriate parties.
• Develop and maintain a thorough knowledge of Tahoe Donner Association products, amenities and pricing.
• Confidently manage guest expectations and seamlessly ensure satisfactory service recovery.
• Collaborates with management in the hiring of seasonal staff, assists with performance reviews as well as payroll. Assists with hourly staff schedule and the purchasing of office supplies.
• Supervises rental staff members, including supervision of daily activities and operations within the rental shop.
• Assist with training of rental shop staff.
• Performs opening and closing procedures for Rental Shop daily. Sets up and organizes rental shop at the beginning of the winter season.
• Perform all major repairs for customer and rental equipment.
• Maintain and tests rental equipment for correct function per industry standards.
• Collect money from customers who purchase rentals.
• Prevents theft internally and externally at all times.
• Assist with snow removal including shoveling and clearing snow from walkways, stairs, equipment and other areas as needed.
• Perform related duties and responsibilities as assigned.

Qualifications: JOB QUALIFICATIONS

• Ability to lift boots, bindings and skis frequently throughout each shift.
• Ability to lift up to fifty (50) pounds.
• Ability to operate all tuning equipment and general tools.
• Ability to stand for long periods of time while assisting guest needs.
• Familiarity with Resort Technology Partners (RTP) software a plus
• Attention to detail and problem-solving skills required.
• Team Management skills required.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems required.
• Ski School Background preferred.
• Ski Binding Certifications Required.
• Requires possession or valid Class C Driver License with a driving record meeting the minimum standards required by the Association insurance Carrier.
• Current Cardiopulmonary Resuscitation (CPR) and First Aid Certifications recommended.

These skills and abilities are typically acquired through the completion of a High School Diploma or equivalent and two to three years related experience and/or training; or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all of the duties of the position.