Doorperson

Mandarin Oriental Group; Beverly Hills (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Competitive Salaries

Job summary

Mandarin Oriental Residences, Beverly Hills is seeking a Door Person to welcome Residents and guests, assist with luggage, open doors, and ensure a five-star arrival experience.

Based at Beverly Hills, you will report to the Residence Manager and work with the Concierge team; require two years luxury concierge experience, excellent English, and a professional presentation. Weekend and holiday availability is expected.

Qualifications

• Two years luxury hotel or condominium concierge experience.
• Excellent overall communication skills in English.
• Able to multitask and remain composed.
• Able to work well in a team environment.
• Professional appearance and demeanor.
• Willingness to work weekends and holidays.

Responsibilities

• Initiate contact with Residents entering and departing the Residences, while opening and closing the Residential entrance door.
• Assist Residents with luggage and load luggage onto carts for Residential team delivery including providing baggage checks for Residents.
• Receive and deliver residents packages, special deliveries, and mail.
• Assist Residents with car doors.
• Responsible for flow of street traffic outside the property.
• Escort Residents to their destination.
• Maintain the cleanliness of the entrance.
• Handle delivering and storing of Residents items/baggage.
• Maintain complete knowledge and comply with all Residential policies and procedures.
• Greet, welcome, and anticipate every Resident and guests and their needs.
• Ensure every Resident receives a fond farewell.
• Accommodate all Residents requests expediently and courteously.
• Follow up with designated Residential personnel to ensure completion of request.
• Ensure that the Front Door is always attended.
• Assist the Residential Concierge team with desk coverage and responsibilities, package and luggage deliveries when required.
• Ability to maintain confidentiality of all Residential guest information and pertinent hotel data.
• Create special conversations with guests which identify personal preferences to build each resident's profile history.
• Be proactive and anticipate the complete requirements to make the experience a success.
• Inquire as to the success or enjoyment of recommendations made.
• Be knowledgeable of all in-house and arriving residents.
• Be aware of all known happenings company wide.
• Arrange package delivery and pickup for residents.
• Maintain the presentation standards of a 5-star lobby, including light vacuuming and dusting.

Skills

Concierge experience

English proficiency

Team player

Professional appearance

Multitasking

Job description

Mandarin Oriental is looking for a Door Person to join our Residences team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Residences, Beverly Hills is an exclusive luxury residential community offering world-class service, exceptional design, and unparalleled lifestyle experiences in the heart of Beverly Hills. Combining the privacy of a prestigious private residence with the legendary hospitality of Mandarin Oriental, we are committed to delivering excellence for our residents, colleagues, and partners every day.

About the Job

Based at the Mandarin Oriental Residences, Beverly Hills, the Door Person is responsible for the overall Resident satisfaction including initiating contact with the Residents entering the hotel and creating a delightful arrival and departure experience.

The Door Person reports to the Residence Manager.

As Door Person, you will be responsible for the following duties:

• Initiate contact with Residents entering and departing the Residences, while opening and closing the Residential entrance door
• Assist Residents with luggage and load luggage onto carts for Residential team delivery including providing baggage checks for Residents
• Receive and deliver residents packages, special deliveries, and mail.
• Assist Residents with car doors
• Responsible for flow of street traffic outside the property
• Escort Residents to their destination
• Maintain the cleanliness of the entrance
• Handle delivering and storing of Residents items/baggage
• Maintain complete knowledge and comply with all Residential policies and procedures.
• Greet, welcome, and anticipate every Resident and guests and their needs.
• Ensure every Resident receives a fond farewell.
• Accommodate all Residents requests expediently and courteously. Follow up with designated Residential personnel to ensure completion of request.
• Ensure that the Front Door is always attended.
• Assist the Residential Concierge team with desk coverage and responsibilities, package and luggage deliveries when required.
• Ability to maintain confidentiality of all Residential guest information and pertinent hotel data.
• Create special conversations with guests which identify personal preferences to build each resident's profile history.
• Be proactive and anticipate the complete requirements to make the experience a success.
• Inquire as to the success or enjoyment of recommendations made.
• Be knowledgeable of all in-house and arriving residents.
• Be aware of all known happenings company wide.
• Arrange package delivery and pickup for residents.
• Maintain the presentation standards of a 5-star lobby, including light vacuuming and dusting.

Note: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental Residences, Beverly Hills reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of People and Culture.

As Door Person, we expect from you:

• Two years luxury hotel or condominium concierge experience.
• Excellent overall communication skills both written and verbal in the English language.
• Able to multi-task and always remain composed.
• Able to work well in a team environment
• Able to stand for entirety of shift
• Must be professional and possess excellent presentation, communication, organization, and effective time-management skills.
• Ability to work flexible schedules and hours, willingness to work on weekends & holidays is required.
• Professional appearance and demeanor.

Our commitment to you:

Mandarin Oriental benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different 401(k) plans with a competitive company match.
• Competitive Salaries.The Door Person rate is $26.77 per hour.