Doorman

AT&T Hotel & Conference Center; Austin (TX); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Paid vacation days

Annual merit increases

Medical/Dental/Vision benefits

11 paid holidays

Free bus pass for UT proximity

Free daily shift meals

Lockers & locker rooms with showers

Discounted UT parking

Referral bonus

Job summary

AT&T Hotel & Conference Center in Austin is seeking a Doorman to warmly welcome guests, assist with luggage, and coordinate curbside arrivals. You will help arrange taxis, answer questions, and set a premium first impression in a fast-paced lobby.

Indivduals must have AM and PM availability daily, with shifts typically 7AM-3PM and 2-10:30PM. The role requires strong guest service, professional presentation, and flexible hours with OSHA-compliant safety awareness.

Qualifications

• Punctuality with reliable attendance.
• Ability to stand for up to 8 hours.
• Outstanding guest service and professional communication.
• Flexible with working hours.

Responsibilities

• Greet guests on arrival and assist with directions and inquiries.
• Assist with loading/unloading luggage and coordinating valet calls.
• Maintain a visible presence at the Front Drive during shifts.
• Ensure adherence to service standards and safety guidelines.

Skills

Guest service

Front drive presence

Professional communication

Job description

Join our Guest Services team as our new Doorman! Be the welcoming face and set the vibe for our lobby and guests! Hook 'em!

Individual MUST have AM and PM availability daily, shift typically run from 7AM-3PM and 2-10:30PM

Principle Responsibilities & Position Purpose:
Greet and assist guests arriving and departing from the Hotel. Assist with loading and unloading of luggage into and from guests’ vehicles, ordering taxi cabs, as well as answering general questions and providing directions.

• Welcomes and assists guests’ according to PLATNIUM SERVICE Standards.
• Providing an excellent first impression to guests
• Maintains a presence in the Front Drive throughout the hours of the shift.
• Greets all guests courteously, using the guest’s name whenever possible. Assist with the coordination of the arrivals and departures on the front drive including assisting the valet and bellman with calling cars, processing tickets and directions.
• Demonstrates PLATNIUM SERVICE Standards in all interactions.
• Remains observant and responds to each guest who passes through entrances.
• Assists Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entry way.
• Follows Occupational Health & Safety regulations in accordance with OSHA regulations
• Reports suspicious people, behavior, and vehicles to Security
• Ensures adherence to Code of Ethics

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to arrive to work on time and when scheduled.
• Ability to stand on feet up to 8 hours a day and work in a fast-paced environment
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.

The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:

• Paid Vacation Days (after 90 days of employment)
• Annual Merit Increases based on performance
• Medical/Dental/Vision benefit enrollment at time of hire, effective at 90 days
• 11 Paid Holidays (after 90 days of employment)
• Ride the Bus for Free with UT Proximity Card!
• Free Daily Shift Meals, Yum!
• Lockers & Locker Rooms with Showers
• Discounted Monthly UT Garage Parking (Payroll deduction biweekly)
• Discount Gift Shop offerings
• Referral Bonus $

We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.