Door Staff

Watershed Hospitality Group; Ann Arbor (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Fun place to work!

Meal benefits

Uniforms provided

Job summary

Watershed Hospitality Group in Ann Arbor seeks friendly, high-energy Door Staff/Security to welcome guests, enforce rules, and promote safety in busy bars and clubs.

You will handle IDs, manage conflicts, and assist with bussing and light cleaning; no experience required but preferred; must be available for UM football home games and night shifts.

Qualifications

• No experience required, but is preferred – great entry level position.
• Evening/night shifts; weekend availability may be required.

Responsibilities

• Interact with a large volume of guests in a social environment.
• Ensure safety in a high-energy club or bar.
• Identify and diffuse potentially aggressive situations with calm, respectful approach.
• Check IDs and manage guest flow to maintain security.
• Support the team with bussing and light cleaning as needed.

Skills

Customer service

Conflict management

Communication

Attention to detail

Teamwork

Job description

You serve as the face of the business for some of the busiest, biggest bars in Ann Arbor, welcoming our guests while maintaining rules of the house. You bring a respectful and fair approach to customer service as you promote safety and welfare. You’re interacting with high-volume, energetic college‑aged crowds along with young professionals and elder crowds too eager to celebrate, catch a game, dance, or simply have a beverage/meal.

Responsibilities:

• Enjoys interacting with a large volume of guests in a highly social environment
• Ensure safety in a high energy club and/or sit down bar/restaurant
• Exudes confidence and composure when faced with stressful situations
• Remains calm and patient despite dynamic, fast‑paced environment
• Effectively manages conflict, identifying and diffusing potentially aggressive situations
• Brings integrity and consistency to service delivery approach and models organization’s values
• Makes guests feel welcome – even when extremely challenging
• During any given shift, the Door Staff/Security team floats between four distinct positions throughout the premises
• Checks IDs and ensures smooth customer flow
• Constantly observes guests and operations with a strong attention to detail and a high level of awareness
• May step in to support the team by providing general bussing, light cleaning (putting chairs on top of tables, tidying up bathrooms)
• Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect
• Positively influences outcomes by communicating effectively

Benefits:

• Fun place to work!
• Meal benefits
• Competitive pay and provided uniforms

Need to know:

• Door Staff/Security shifts are predominantly evening/night shifts; this position requires night time availability
• May be asked to lift up to 50 lbs on occasion
• No experience required, but is preferred – great entry level position!

Must be available for ALL University of Michigan football home games

We have door staff every night of the week, most shifts begin at 9pm. Busier days and football game days we have day shifts as well.