Door Attendant (non-driving) - Embassy Suite

SP+; Minneapolis (MN); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

SP+, a Metropolis company, is seeking a Door Attendant for our Minneapolis location. You will greet hotel guests, assist with curbside service, direct them to the front desk, and help ensure a safe, welcoming entrance.

This position offers a starting wage of $16.00 per hour plus tips, with a comprehensive benefits package including medical, dental, vision, and retirement plans. Availability for varied shifts and proficient English communication are required.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills for diverse guests.
• Ability to read, write, and understand English clearly.
• Willingness to work rotating shifts including weekends as needed.
• Ability to interact professionally with guests, drivers, and staff.

Responsibilities

• Greet hotel guests arriving or departing in a professional, courteous manner.
• Open doors, assist with luggage, or direct to front desk as needed.
• Hail taxis for guests and dispatch to locations as requested.
• Provide accurate information and directions about the hotel and area.
• Monitor hotel entrance for safety and report issues to supervisor.
• Coordinate with drivers, coworkers, and supervisors; document deviations in reports.
• Identify and report safety concerns immediately.
• Maintain cleanliness of work area, break room, and surroundings.
• Complete other duties as assigned by supervisor.

Skills

Customer service

Hospitality

Communication

English (written)

Shift work

Job description

Door Attendant

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Greet and assist hotel guests arriving and departing the hotel in a professional and courteous manner.

• Greet guests at hotel curbside and offer them assistance, which can include: opening doors, carrying luggage into the hotel and/or directing them to the front desk for check‑in.
• Hail taxi cabs for any guest requesting one.
• Dispatch a sufficient number of taxi cabs to the hotel and/or to other loading points.
• Provide accurate information and directions regarding the hotel and/or surrounding area.
• Monitor the hotel entrance for any suspicious activity.
• Communicate with drivers, co‑workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning and sweeping of trash).
• Clean break room (to include empting trash, vacuuming and wiping down of table).
• Complete other duties as assigned.

Qualifications

Availability to Work: Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required. Must be punctual when scheduled to work and have excellent attendance.

Work Experience: Prior customer service and hotel experience preferred.

License Requirement: The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Knowledge: Knowledge of metro area is desirable.

Language skills: Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co‑workers on socio‑economical levels. Ability to read, and comprehend simple instructions, and short correspondence.

Be able to write simple correspondence and/or reports legibly. Ability to effectively present information one‑on‑one and in group situations to guests, passengers, and drivers.

Mathematical Skills: Ability to add and subtract two‑digit numbers.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures not enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities: Ability to carry out assigned tasks and duties completely and effectively. Ability to perform assigned duties with minimal supervision. Ability to demonstrate, fair and impartial judgment.

Materials and Equipment Directly Used in Role: Two way radios, various report forms, information logs, brochures, pens and pencils.

Physical Demands and Work Environment: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat. Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times. Employees are frequently required to reach and or sign (communicate) with hands and arms. Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from vehicles.

Salary Range: $16.00 per hour (+ tips)

This role is eligible to earn tips in addition to the posted hourly rate.

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+ may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-MN-MINNEAPOLIS