Door Attendant

Sage Hospitality Group; Detroit, West Park (MI, PA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Door Attendant to create memorable experiences for guests at a boutique hotel in Detroit. This role involves greeting guests, assisting with luggage, and providing excellent customer service. The ideal candidate will have a friendly demeanor and a strong knowledge of local establishments to enhance the guest experience. Join a team that values personal and professional growth while contributing to the vibrant community of Detroit. If you are passionate about hospitality and enjoy making positive impacts, this opportunity is perfect for you.

Benefits

Medical, Dental, & Vision Insurance

401(k) Program with Employer Matching

Health Savings and Flexible Spending Accounts

Employee Assistance Program

Hotel and Restaurant Discounts

Employee Referral Bonus Program

Qualifications

• Must possess basic customer service skills and be fluent in English.
• Knowledge of local establishments is essential for guest assistance.

Responsibilities

• Greet and assist guests with directions and requests upon arrival and departure.
• Transport luggage and provide information about hotel amenities.

Skills

Customer Service Skills

Fluency in English

Knowledge of Local Establishments

Tact and Understanding

Education

High School Diploma or Equivalent

Job description

Why us?

Shinola Hotel is seeking a Door Attendant to create timeless memories and quality experiences for guests and associates alike.

The world’s first Shinola Hotel is Detroit’s new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city’s history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Responsibilities

• Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to inquiries and promotes the property’s amenities and restaurants.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Points out to each guest the fire exits, usage of TV and A/C and provides ice.
• Performs other duties as assigned, requested or deemed necessary by management.
• Must be flexible to work hours between 11am-9pm.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.
• Must be able to see objects and people at a distance.
• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to continually lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.

Benefits

• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.