Door Access Systems Specialist

Kennesaw State University; Kennesaw (GA); On-site; USD 42,000 - 68,000; Full time

Job summary

Kennesaw State University seeks a Door Access Systems Specialist to manage campus electronic access privileges and security protocols. You will grant, remove, and troubleshoot access via system interfaces and coordinate with the Campus Services Customer Service Center on elevated issues.

The role requires experience with electronic access systems, a technical/associate degree, strong customer service, and the ability to handle multiple tasks with deadlines.

Qualifications

• Requires Technical or Associate's degree in a related field or equivalent combination of education/experience.
• One year related experience.
• Preferred: higher education experience, customer service experience, IT help desk or customer service support experience, and prior experience with electronic access systems.

Responsibilities

• Granting, removing, and troubleshooting electronic door access systems via system interface.
• Collaborate with Campus Services Customer Service Center for elevated door access concerns.
• Support department in generating user access lists and lock access logs on request.
• Assist in annual audits of door access privileges.
• Help develop and maintain door access standards, policies, and procedures.
• Assist with system and data updates, door access system upgrades and related projects.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Teamwork

Time management

Project management

Attention to detail

Independent judgment

Technical aptitude

Education

Technical or Associate's degree in related field

Tools

SALTO System

Onity Integra

Lenel OnGuard

Job description

Job Title: Door Access Systems Specialist
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 301907

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Primary Location for Job Responsibilities

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Ensures that the campus community receives appropriate electronic access privileges in a timely manner while adhering to applicable security protocols.

Responsibilities

1. Responsible for granting, removing, and troubleshooting of the electronic door access systems via system interface
2. Works closely with the Campus Services Customer Service Center for elevated door access concerns
3. Supports the department in generating user access lists and lock access logs upon request from department heads, deans, chairs and/or designees
4. Provides support for annual audit on door access privileges as assigned
5. Assists in the development and maintenance of door access standards, policies and procedures
6. Assists with system and data updates, door access system upgrades and other designated door access systems projects

Required Qualifications

Educational Requirements

Technical or Associates degree from an accredited institution of higher education or associated institution in related field or an equivalent combination of relevant education and/or experience

Required Experience

One (1) year related experience

Preferred Qualifications

Preferred Experience

• Previous higher education experience
• Customer service experience
• Previous experience with IT help desk or customer service support
• Previous experience with electronic access systems

Knowledge, Skills, & Abilities

Abilities

• Able to deal with multiple tasks or projects at one time meeting assigned deadlines

Knowledge

• Experience with one or more electronic access control systems, particular experience with SALTO System, Onity Integra and Lenel OnGuard are preferred

Skills

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position does not travel.

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf