Donor Stewardship Specialist

Wounded Warrior Project; Jacksonville (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule

Full medical, dental, and vision for,及

Competitive pay and incentives

Collaborative team environment

Job summary

Wounded Warrior Project (WWP) in the United States seeks a Donor Stewardship Specialist to support the Resource Development team by monitoring donor data, generating revenue reports, and stewarding donor relationships. The role blends data analysis with donor communication in a hybrid environment, with travel up to 25% as needed.

You will collaborate to enhance stewardship processes, deliver timely reports, and support events and visits that advance fundraising goals while upholding WWP's

Qualifications

• Two years of donor stewardship experience.
• Two years of experience with Salesforce NPSP or similar CRM.
• Experience in Microsoft Excel and SharePoint.

Responsibilities

• Articulate WWP's history, mission, and programs to potential funding sources verbally and in writing.
• Collaborate with the Donor Stewardship Associate Director to implement stewardship process improvements.
• Monitor and create revenue reporting for multiple giving levels.
• Generate comprehensive revenue management reports daily, weekly, and monthly.
• Reports cover ACH, DAF, QCD, stock giving, and donor levels.
• Coordinate change across teams to ensure data accuracy for revenue reports.
• Track and follow up on donor recognition opportunities.
• Work with teams to identify potential donors for mailing opportunities.
• Deliver reports to support Resource Development teams and maintain data integrity.
• Create and validate donor data reports and ad hoc requests.
• Support stewardship visits and special events as needed.
• Attend required trainings and meetings.

Skills

Salesforce CRM

Organizational skills

Adaptability

Attention to detail

Mission-driven

Confidentiality

High energy

Self-starter

MS Office

Education

Bachelor's degree in business, communications, marketing, or related field

Tools

Salesforce NPSP

Microsoft Excel

SharePoint

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Donor Stewardship Specialist contributes to the overall success of WWP and the Resource Development team by monitoring databases, regularly reviewing reporting, and effectively stewarding and tracking WWP donors.

DUTIES & RESPONSIBILITIES

• Effectively articulate WWP’s history, mission, vision, and programs to potential funding sources effectively, both verbally and in writing.
• Collaborate with the Donor Stewardship Associate Director to recommend and implement stewardship process improvements to best serve the Resource Development department to meet strategic fundraising goals.
• Monitor and create revenue reporting for multiple giving levels.
• Generate comprehensive revenue management reports on a daily, weekly, and monthly basis, facilitating effective communication and streamlining the review process within the team.
• These reports cover various aspects, including but not limited to ACH, DAF, QCD, stock giving, as well as contributions from mid-level and major donors.
• Streamline processes such as coordinating Appeal Code changes among team members, ensuring uniform and accurate data for revenue reports.
• Track and follow-up on donor recognition opportunities.
• Work in partnership with various teams to collect data for identifying potential donors for mailing opportunities.
• Deliver essential reports on a regular basis (daily, weekly, and monthly) to support Resource Development teams, while also maintaining and updating databases to ensure the integrity of consistent data.
• Create and validate reports based on donor data and ad hoc requests.
• Support stewardship visits and special events, as needed.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated working knowledge of customer relationship management (CRM) software, preferably Salesforce.
• Effective organizational and time management skills.
• Demonstrated ability to be flexible and adapt to changing priorities and meet deadlines.
• Strong attention to detail and ability to prioritize, delegate, and ensure that deadlines are met.
• Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.
• Ability to maintain confidentiality and to exercise good judgment when working with sensitive matters.
• High energy level.
• Self- starter; willing to take initiative.
• Proficient using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Two years of experience in donor stewardship.
• Two years of experience with Salesforce NPSP, or similar CRM.
• Experience in Microsoft Excel and SharePoint.

Preferences

• Three years of experience working in a non-profit or philanthropic organization.

EDUCATION

Requirements Bachelor’s degree in business, communications, marketing, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences None.

CERTIFICATIONS & LICENSURE

Requirements None.

Preferences None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment; temperature controlled. Up to 25% travel.

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.

Wounded Warrior Project® (WWP) is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.