Mid-Level Giving Associate Director

Wounded Warrior Project; San Antonio (TX); On-site; USD 120,000 - 158,000; Full time

Benefits offered by this job

Medical/Prescription drug

Dental

Vision

Life/AD&D

Short-term Disability

Long-term Disability

Employee Assistance Program

401(k) retirement plan

Competitive PTO

Sick Leave

Family Care Leave

Paid Holidays

Birthday Holiday

Education Assistance

Teammate Wellness Program

Bereavement Leave

Job summary

Wounded Warrior Project seeks a Mid-Level Giving Associate Director to lead the mid-level donors portfolio ($5,000–$24,999 annually) and drive strategic fundraising, engagement, and retention. You will coordinate with frontline fundraisers, Marketing & Communications, and senior leadership to ensure a donor-centered experience.

You will oversee moves-management, segmentation, and engagement strategies, while managing vendor relationships and ensuring program effectiveness.

Qualifications

• Seven years of fundraising or sales experience.
• Five years of demonstrated achievement identifying, cultivating, soliciting, and stewarding mid-level donors.
• Three years of staff management experience in fundraising leadership.

Responsibilities

• Establish donor qualification criteria and moves-management strategies for mid-level donors ($5,000–$24,999).
• Oversee donor segmentation, engagement tracking, and progression strategies.
• Develop and implement strategies to expand the mid-level giving program.
• Provide leadership and development to the mid-level giving team.
• Manage vendor relationships and evaluate ROI for the program.
• Maintain donor relations to strengthen retention and upgrades.
• Utilize Salesforce to track interactions and analyze giving trends.
• Collaborate with Major Gifts, Direct Response, and Donor Stewardship teams.

Skills

Donor analytics

Relationship building

Donor lifecycle management

Leadership

Vendor management

Organization

Confidentiality

Military/Veteran knowledge

Education

Bachelor's degree in business, communications, marketing, or related field

Tools

Salesforce NPSP

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Mid-Level Giving Associate Director reports to the Vice President of Individual Giving and provides strategic leadership and operational oversight of WWP's mid-level giving program. This role manages a portfolio of donors contributing $5,000 to $24,999 annually and drives philanthropic revenue, donor engagement, and retention. The position oversees the mid-level donor pipeline, including qualification, segmentation, moves management, and engagement strategies, and collaborates with vendors, frontline fundraisers, Marketing & Communications, and senior leadership to deliver a coordinated, donor-centered fundraising experience.

DUTIES & RESPONSIBILITIES

• Establish donor qualification criteria and lead moves-management strategies for individual donors within the mid-level giving portfolio ($5,000-$24,999 annually).

• Oversee donor segmentation, engagement tracking, and progression strategies that move donors through the giving pipeline.

• Develop and implement strategies to expand the mid-level giving program, including the integration of frontline fundraising opportunities.

• Provide leadership, guidance, professional development, and support to ensure the mid-level giving team is highly effective and impactful.

• Manage third-party vendor relationships, monitor outcomes, and evaluate return on investment to ensure program effectiveness.

• Manage a portfolio of mid-level donors through personalized outreach, stewardship, and engagement strategies that strengthen relationships, increase retention and philanthropic support, encourage upgrades, and build long-term donor loyalty.

• Utilize Salesforce to track donor interactions, manage moves, and analyze giving trends.

• Partner closely with Major Gifts, Direct Response, and Donor Stewardship teams to ensure a seamless donor experience.

• Identify donors ready for cultivation toward Major Giving and facilitate thoughtful portfolio transitions.

• Ensure compliance with organizational policies and procedures, pledge and gift agreements, and donor intent standards.

• Communicate program performance, donor insights, key findings, and trends to leadership and relevant stakeholders.

• Facilitate donor visits and support special events that strengthen mid-level donor engagement.

• Effectively articulate WWP's history, mission, vision, and programs to donors, prospects, and potential funding sources, both verbally and in writing.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong business acumen with the ability to analyze donor, fundraising, and program performance data to support strategic decision-making.

• Strong interpersonal and relationship-building skills with demonstrated ability to develop and maintain productive relationships with donors, teammates, vendors, and stakeholders.

• Knowledge of donor lifecycle management, moves management, donor segmentation, retention strategies, and mid-level fundraising best practices.

• Demonstrated ability to build and lead high-performing teams through coaching, accountability, talent development, and performance management.

• Ability to build strategic donor relationships and effectively leverage senior leadership participation in cultivation, solicitation, and stewardship activities.

• Demonstrated vendor management skills, including the ability to manage deliverables, monitor performance, and ensure accountability to objectives and timelines.

• Strong organizational and time-management skills, with a demonstrated ability to remain flexible, adapt to changing priorities, and meet deadlines.

• High attention to detail, with the ability to prioritize, delegate, and ensure high-quality outcomes.

• Ability to maintain confidentiality and exercise sound judgment when working with sensitive donor and organizational information.

• Demonstrated understanding of Wounded Warrior Project's mission, values, programs, and services and the impact they have on wounded warriors and their families.

• Demonstrated understanding of military service organizations (MSOs), veteran service organizations (VSOs), and the broader veteran support community.

• Proficient using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

• High energy level. Self-starter; willing to take initiative.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Seven years of fundraising or sales experience.

• Five years of demonstrated achievement identifying, cultivating, soliciting, and stewarding mid-level donors, including at least three years of experience leading donor stewardship, major giving, planned giving, or related fundraising initiatives.

• Three years of staff management experience, including at least two years in a fundraising leadership or equivalent leadership position.

Preferences

• Five years of experience working in a nonprofit organization.

• Three years of experience using Salesforce NPSP or a similar CRM.

EDUCATION

Requirements

• Bachelor's degree in business, communications, marketing, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• None.

CERTIFICATIONS & LICENSURE

Requirements

• Valid state-issued driver's license.

Preferences

• None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• May require participation in events under varying weather conditions.

• May require lifting/carrying items up to 50 pounds.

• Up to 25% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave.

For Chicago, IL Applicants:The estimated hiring range for this position is between $120,556 - 150,696 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Washington, D.C. Applicants: The estimated hiring range for this position is between $125,798 - $157,248 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.