Donor Services Specialist - On-Site CSR with Impact

Moore; Topeka (KS); Presencial; USD 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Paid holidays

Paid time off

Descripción de la vacante

Moore is hiring a Customer Service Representative to deliver top-tier donor service across phone, email, text, and social channels from our Topeka facility. You will process transactions, maintain donor records, and handle confidential data while adhering to security standards.

The role is full-time and on-site, with ongoing training and cross-client exposure in a fast-paced contact center environment. A strong work ethic and teamwork are essential.

Formación

• High school diploma or GED preferred.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsabilidades

• Provide exceptional donor service across phone, email, text, web chat and social media.
• Process donor transactions and maintain accurate donor records.
• Handle confidential donor information following security and PCI standards.
• Follow client instructions, scripts and service guidelines for consistency.
• Maintain attention to detail when entering donor information and navigating systems.
• Participate in onboarding, training, and cross-training across clients.
• Monitor queues and communications while maintaining schedule adherence.
• Communicate with leadership regarding questions, escalations, and process improvements.

Conocimientos

Customer service

Communication

Multitasking

Detail oriented

Team collaboration

Data entry

Confidentiality

Educación

High school diploma or GED

Descripción del empleo

Moore is hiring a Customer Service Representative to deliver top-tier donor service across phone, email, text, and social channels from our Topeka facility. You will process transactions, maintain donor records, and handle confidential data while adhering to security standards.

The role is full-time and on-site, with ongoing training and cross-client exposure in a fast-paced contact center environment. A strong work ethic and teamwork are essential.