Donor Services Coordinator II - Mid Shift

Lions World Vision Institute; Tampa (FL); On-site; USD 51,000 - 59,000; Full time

Benefits offered by this job

Paid time off

Company-paid holidays

Medical, dental & vision insurance

Employer-paid life and disability

Job summary

Lions World Vision Institute is seeking a Donor Services Coordinator II to join our remote team. The role focuses on referral intake, donor screening, and logistics coordination for tissue procurement and research, supporting families and collaborating with hospitals and partner organizations.

The position requires strong communication, multitasking, and attention to detail, with a preference for experience in donor services and related certifications.

Qualifications

• Associate or Bachelor’s degree preferred.
• Minimum of one year in a Donor Services Coordinator role or equivalent.
• CEBT and/or CTBS certification preferred.
• Medical terminology experience preferred.

Responsibilities

• Handle referral intake and triage of donor cases from hospitals and partner organizations.
• Assess donor eligibility via patient medical history and collaborate with clinicians.
• Inform and support donor families through the donation process and advocate for donation benefits.
• Coordinate case logistics and dispatch recovery teams for tissue procurement and research.
• Provide feedback to management and assist with education and coordination as needed.

Skills

Communication skills

Teamwork

Professional communication

Tech proficiency

Education

Associate or Bachelor’s Degree

Tools

EMR systems

Job description

The Donor Services Coordinator II serves as a valued member of the Donor Services Team. The position delivers quality customer service at all times for its stakeholders (i.e. partner Organ Procurement Organizations-OPOs, partner tissue banks, partner eye banks, referring hospitals, medical examiner offices, funeral homes, and recovery team members), and requires high-level organizational skills in a fast-paced environment and attention to detail while multi-tasking. This position is comprised of three major functions: (i) referral intake and triage of potential donor cases, (ii) comprehensive medical screenings, and (iii) managing case logistics.

Job Type & Location:

Remote

While our headquarters is located in Tampa, FL, we are currently accepting remote workers.

For this position, the states we hire in remotely are limited to

Arizona, Florida, Georgia, Iowa, Louisiana, Missouri, Montana, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Wisconsin. Please only apply if you live in one of these states.

Schedule:

• Mid Shift 12:45 pm – 1:00 am EST

Wage Range:

• For Arizona, Florida, Georgia, Louisiana, Missouri, Montana, North Carolina, Ohio, Tennessee, and Wisconsin the range is $24.30 - 28.50.
• For Iowa, Oklahoma, and South Carolina the range is $23.09 - 27.08.
• For Maryland and Texas the range is $25.76 - 30.21.
• For Oregon and Pennsylvania the range is $26.73 - 31.35.

Essential Duties and Responsibilities

Referral Intake and Case Triage

• Intake of patient referral information from various sources including hospitals, partner organizations, and medical examiners both electronically and over the phone.
• Maintains accurate and organized donor information across different platforms and databases.
• Answers incoming calls from hospitals and other donation partners regarding case logistics, donation potential, and general status updates.

Donor Eligibility and Medical Screening

• Assesses donation potential by assessing the patient's clinical course and health history; this is done through the use of electronic medical record access and working directly with hospital nurses and physicians in a professional, efficient, and precise manner.
• Communicates donor medical information to tissue processors and partners to ensure the acceptability of potential tissue.
• Collaborates with Partner Relations Management to troubleshoot challenges in real time.
• Continually monitors research requests to meet distribution needs for research tissue.

Donation Discussions and Advocacy

• Informs and supports donor families through the donation process and empowers them to make an informed decision on donation.
• Advocates for donation by highlighting the lasting impact donation gifts have on recipients. Addresses concerns families may have.
• Partners with donor families to uphold donor registries and end-of-life wishes.
• Completes necessary documentation with legal next-of-kin to authorize the recovery of tissue for transplant and research.
• Performs a donor risk assessment interview with families to ensure the safety of donor tissue for recipients. This includes asking sensitive medical and behavioral questions and requires tact, poise, and diplomacy.
• Acts as an expert in donation discussion and advocacy, constantly looking for ways to improve the way we engage with our donor families to improve the process and the experience for our donor families, and ultimately maximize the potential for donation and transplantation.

Case Management and Logistics

• Dispatches technicians and recovery teams to hospitals and other facilities to procure consented tissues for transplant and research.
• Actively problem-solves logistical issues to ensure the safe recovery of donated tissue.
• Coordinates closely with medical examiners and coroners to obtain a release for donation and creates recovery plans that ensure timely donation (while not interfering with autopsies and death investigation).
• Manages several active donor cases at a time with exceptional attention to detail, efficiency, and quality.

Additional Responsibilities

• Routinely provides feedback to management of Donor Services, Recovery Services, and Partner Relations regarding hospital education needs, medical review, and coordination logistics.
• As needed, assists Donor Referral Specialists with intaking calls and referrals, and triaging accordingly.
• Ability to work long hours, nights, and weekends. Ability to work a flexible schedule that spans all shifts and days.
• Actively participates in other projects and duties as assigned.
• A personal dedication to organ donation required.
• Strives to support the Mission, Vision, and Values of Lions World Vision Institute in all daily activities.
• Completes continuous training requirements to maintain proficiency and improve performance in a rapidly changing work environment.
• Additional duties as assigned.

Qualifications

• To be successful in this position, an individual should be able to perform each essential duty proficiently. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions:
• Demonstrate proficiency of all aspects of referral intake, donor screening, donation discussion, authorization, DRAI completion, and case management.
• Strive to maintain department performance goals.
• Demonstrate proficiency of AATB, FDA, and EBAA guidelines and regulations pursuant to LWVI eye & tissue donor screening and recovery.
• Demonstrate proficiency in LWVI donor criteria, policies, and all Donor Services protocols/SOPs and be current in all training.

Education and Experience

• Associate or Bachelor's Degree in a related field preferred.
• Minimum of one year in a DSC position or equivalent work experience or education.
• CEBT and/or CTBS certification preferred.
• Medical terminology and experience preferred.
• Paid time off with a starting maximum of 144.04 hours per year.
• 8 Company-paid Holidays per year.
• Medical, Dental, and Vision plan offerings for employees and their eligible dependents. All Vision plans 100% employer-paid.
• Employer-paid Employee Assistance Program, Life, Accidental Death & Dismemberment, Short-Term Disability, and Long-Term Disability plans.
• Offerings of Supplemental Life and Accidental Death & Dismemberment for employee and their eligible dependents.
• An employee may voluntarily designate a percentage of their salary towards employer-sponsored 401(k). LWVI will match the employee's contribution up to 6% of the employee's salary.
• Discounts on Pet Insurance and other items such as phone plans, movie tickets, etc.

Knowledge, Skills, and Abilities

• Excellent oral / written communication and team-building skills, with the ability to collaborate effectively with all staff and contribute to a positive environment both in person and remotely.
• Ability to effectively communicate professionally as a representative of the organization with external partners, donor families, and leadership.
• The ability to process details pertaining to death is essential.
• Ability to facilitate self-initiated and virtual learning.
• Position requires extensive use of the telephone, extended sitting, and long durations in front of a computer screen. Must be able to stay focused and engaged.
• Proficient in working with computers and managing several programs at a time is required.
• Able to interpret and follow written directions.
• Possess an Internet speed of at least 100mbps.

Professional Appearance Standards

We are proud to foster a workplace that balances professionalism with personal comfort. Team members are expected to maintain a business casual appearance that reflects a clean and polished image.

• Natural hair colors
• Visible tattoos that are appropriate in nature
• Simple piercings, such as ear piercings and nose studs

All other piercings are not permitted during scheduled work hours; however, clear retainers may be worn in place of metal jewelry. Please note that certain roles may require designated uniforms or safety attire in accordance with job duties. If you are comfortable adhering to these guidelines, we encourage you to apply. We look forward to welcoming motivated and professional individuals to our team.

As an equal opportunity employer, every qualified applicant will be considered for employment. Lions World Vision Institute does not discriminate based on race, color, sex/gender, political ideology, religion/creed, pregnancy, age, physical or mental disability, medical condition, genetic information, marital status, national origin, color, military or veteran's status, sexual orientation, gender identity, or any other status or characteristic protected by local, state, or federal laws. Lions World Vision Institute is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations with Title I of the Americans with Disabilities Act of 1990, individuals that require accommodations in the job application process for a posted position may contact us at [phone] for assistance. Lions World Vision Institute will use E-Verify once you have accepted the job offer and completed the Form I-9.