Donor Services Coordinator (31641)

Newnarrativepdx; Beaverton (OR); On-site; USD 1,000; Full time

Job summary

A leading company is seeking a Donor Services Coordinator in Beaverton, OR, to enhance revenue through effective donor management and event coordination. This full-time role demands a bachelor's degree with strong CRM skills and an aptitude for organization. You will be pivotal in supporting fundraising initiatives and overseeing donor communication, contributing to a meaningful cause within a collaborative team.

Qualifications

• Bachelor's degree and 2-3 years experience in non-profit.
• Strong CRM knowledge; comfortable with data entry.
• Demonstrated ability to manage multiple projects.

Responsibilities

• Manage donor and grant database; standardize records.
• Serve as primary contact for incoming donations.
• Coordinate event logistics and volunteer engagement.
• Track grants and create documentation.

Skills

Data Entry

Organizational Skills

Project Management

Attention to Detail

Education

Bachelor's Degree

Tools

CRM platforms (EveryAction)

Project Management Platforms (Asana)

Google Drive

SharePoint

Job description

Job Details

Job Location: Beaverton, OR

Position Type: Full Time

Education Level: Bachelor's Degree

Salary Range: $25.00 - $25.00 Hourly

Job Shift: Day

Job Category: Marketing

Description

Purpose: (General description and summary)

The Donor Services Coordinator will manage and support systems and workflow that help the Development department increase donated revenue for the priority needs of New Narrative. The coordinator is the primary point of contact for all incoming donations and related correspondence, record-keeping, and outreach.

Primary areas of responsibility for this position include:

1. Database Management and Reporting

2. Donor Stewardship & Communication

3. Sponsorship & Event Logistics

4. Grants Tracking & Documents Support

Additional support is expected in the areas of prospect research, communications, and active participation in community-generated fundraising opportunities and activities.

Accountabilities: (Responsibilities of the job)

1. Database Management and Reporting

· Serve as primary administrator for the agency’s donor and grant database (currently EveryAction), ensuring records are consistently entered, updated, coded, and maintained with accuracy.

· Standardize gift entry protocols and donor contact records; develop and share SOPs to ensure team-wide consistency.

· Track incoming revenue from all fundraising sources and reconcile with the Finance team monthly.

· Generate queries, reports, and mailing lists for development campaigns, stewardship efforts, and grants.

· Participate in vendor trainings and technical support conversations as needed to support CRM mastery.

· Support future CRM transitions by helping prepare system documentation and clean data.

2. Donor Stewardship & Communication

· Serve as the first point of contact for incoming gifts, donor questions, and general development inquiries.

· Process and send donor acknowledgments; ensure all acknowledgments for the previous month are completed.

· Track donor interactions and stewardship efforts in CRM.

· Support donor campaigns (e.g., Give!Guide, vehicle donations, Impact Partners monthly giving, and other giving programs) with tracking and timely follow-up.

· Assist with holiday cards, event follow-up messages, and other donor engagement communications.

3. Sponsorship & Event Logistics

· Manage back-end logistics and software (e.g., Auctria) for major fundraising events, including check-in, sponsorship tracking, and auction functionality.

· Coordinate volunteer engagement for fundraising events, including outreach, onboarding, and day-of support.

· Track in-kind donations and auction packages; reconcile event income and expenses with Finance and CRM.

· Participate in event wrap-ups and lessons learned reviews.

4. Grants Tracking & Document Support

· Track grant deadlines and deliverables using CRM and Asana.

· Create shared folders and templates for each grant opportunity using SharePoint.

· Collect required documentation (budgets, demographics, audit info) for proposals and reporting.

· Upload final proposals, contracts, and award letters into shared systems.

· Flag new funding opportunities and support research as assigned.

Additional Responsibilities

· Participate in department meetings, planning sessions, and organizing agency-wide events.

· Maintain clear and organized digital records, naming conventions, and file structures.

· Support internal communication processes between Development, Communications, Finance, and Program teams.

· Contribute to community-generated fundraising and relationship-building efforts.

· Assist with light administrative functions such as ordering supplies, submitting work orders, and maintaining shared documents.

· Other duties as assigned.

Education/Certificates/Licenses/Registration:

· Bachelor’s degree and minimum 2-3 years’ experience in the non-profit sector.

Experience/Qualifications:

· Strong knowledge of CRM platforms (EveryAction, Donor Perfect or similar) and comfort with data entry and reporting.

· Experience with project management platforms (e.g., Asana) and collaborative systems (Google Drive, SharePoint).

· Excellent attention to detail, time management, and organizational skills.

· Friendly, collaborative approach and a commitment to high-quality internal service.

· Demonstrated ability to manage multiple projects and prioritize deadlines.

· Interest in and alignment with New Narrative’s mission and values.

Qualifications